FIT Operations Officer

IMPORTANT NOTE: CANDIDATES WITH A PERMANENT COMPUTER OPERATIONS MANAGER OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

The FIT Division is seeking to hire an experienced, engaging, and innovative FIT Operations Officer to serve as a senior-level executive, reporting directly to the Chief Information Officer/Deputy Commissioner (CIO). The successful candidate's oversight will include the following six critical areas: Network Operations, Infrastructure & DevOps, Database Administration, IT Service Management, Production Operation Support, and Desktop Support.

The selected candidate must have a strong well-rounded technical background and extensive leadership experience working with staff at all levels of an organization. FIT already has innovative DevOps, system monitoring, and service management projects in flight, so the ideal candidate will need to have the experience required to hit the ground running to implement next generation network, infrastructure, desktop, and service management tools and enhancements to support a broad variety of workloads. In parallel, the FIT Operations Officer would be expected to work closely with the CIO, CISO, and other key stakeholders to ensure the security of classified data and to maintain the resiliency of applications generating revenues of 43 billion dollars annually. To that end, this position would partner closely with DOF's Office of Procurement and Contracts to ensure the continuity of all software, hardware, and applications required to power the agency's operations.

Responsibilities and duties will include, but are not limited to the following:

- Manage day-to-day IT operations to improve infrastructure costs, performance and end user satisfaction.
- Lead the planning and management of computer operations and production support, systems and database administration and network operations.
- Direct teams of technical and management staff in the successful fulfillment of IT service delivery commitments.
- Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
- Implement IT continuous improvement programs within agency guidelines.
- Partner with FIT OPC liaison to ensure each asset's full lifetime cycle value is achieved.
- Provide in-depth technical expertise for both tactical and operational initiatives.
- Oversee enterprise technology standards and performance metrics to ensure IT delivers value to the agency.
- Drive infrastructure planning, engineering and deployment.
- Contribute to the formulation of IT policies, procedures and performance management processes and measures.
- Recommend long-term, best-in-class architecture or technology that will provide enhanced operations support.

Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with Federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

1. Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment at least 18 months of which shall have been in an administrative, managerial or executive capacity.

2. A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.

3. A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a master's degree, graduate credits in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, or executive capacity.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.