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Operations Associate - job 3 of 4

Job Description

IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR PROVIDE PROOF OF FILING FOR THE NYC BRIDGE EXAM #3971 OR #4977 WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Sheriff’s Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff’s Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring.

The Office of the Sheriff, Marshal Enforcement Unit, conducts operations such as booting, towing and auctioning of vehicles that have outstanding parking violations judgment debt. Marshals and Deputies also receive executions and patrol the streets in all five boroughs using the License Plate Reader (LPR) that are mounted on vehicles which scan license plates checking for scofflaws.

Duties will include, but are not limited to the following:

-Respond to inquiries from the Sheriff's office, city marshals, the DOF, and the public
-Supervises a small unit or groups engaged in clerical activities.
-Assign and review the work of subordinates, generally responsible for the satisfactory completion of the work performed in the unit or group.
-Serve as principal assistant to a supervisor of a large section.
-Performs moderately difficult and responsible clerical work in maintaining and checking various kinds of records.
-Assists in arranging of services and activities in connection with receptions and other public functions, for the New York City Sheriff's office.
-Performs responsible clerical work in areas such as personnel administration, account and budgeting, by processing, recording and maintaining records.
-Process payments from the public in the form of cash and non-cash remittances.
-Answer telephone calls and maintain personnel records for field locations.
-Replenish supplies and maintain shop inventory.
-Utilize typing, word processing or other automated office systems.
-Compile and maintain central file data for reports.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$45000 / YEARLY (est.)
min
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$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Associate, City of New York

Are you looking to jumpstart your career as an Operations Associate? The NYC Department of Finance (DOF) is searching for a motivated individual to join our dynamic team in New York City, NY. In this key role, you’ll be the heroic first line of response, addressing inquiries from the Sheriff’s office, city marshals, and the public. Supervising a small unit of clerical professionals, you’ll assign and review work, ensuring tasks are completed to perfection. You’ll play an integral part in the operations of the Sheriff’s office, arranging public functions and handling important records that maintain our operations. Your day-to-day will involve processing payments, maintaining personnel records, and managing supplies, making your contribution essential to our mission of fair tax revenue administration. We’re seeking someone with a high school diploma and at least one year of clerical experience, who types at least 100 key strokes per minute. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service while handling clerical tasks, we’d love to hear from you. Join us, and be part of a team that makes a difference in the community, all while developing your skills and career further.

Frequently Asked Questions (FAQs) for Operations Associate Role at City of New York
What are the responsibilities of an Operations Associate at NYC Department of Finance?

As an Operations Associate at the NYC Department of Finance, you will be responsible for responding to inquiries from the Sheriff’s office and the public, supervising clerical activities, and ensuring the satisfactory completion of various clerical tasks. Your role also involves maintaining records, processing payments, managing supplies, and assisting in public functions, which are critical to the operations of the office.

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What qualifications are needed for the Operations Associate role at NYC Department of Finance?

To qualify for the Operations Associate position at the NYC Department of Finance, you need a four-year high school diploma or its equivalent along with one year of satisfactory clerical experience. Strong typing skills, with a minimum of 100 key strokes (20 words) per minute, are essential for this role.

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What skills are essential for the Operations Associate position at NYC Department of Finance?

Essential skills for the Operations Associate at NYC Department of Finance include excellent clerical abilities, strong organizational skills, effective communication skills for handling inquiries, and proficiency in typing and automated office systems. Experience in personnel administration or customer service can also enhance your role significantly.

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What should I include in my application for the Operations Associate role at NYC Department of Finance?

When applying for the Operations Associate role at NYC Department of Finance, be sure to include your Employee Identification Number (EIN) and clearly indicate your permanent civil service title in your cover letter. This information is crucial for processing your application.

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What is the work environment like for an Operations Associate at NYC Department of Finance?

The work environment for an Operations Associate at NYC Department of Finance is collaborative and fast-paced, focused on efficiency and public service. You'll be part of a team dedicated to maintaining public trust while managing important clerical tasks and engaging with the community.

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Common Interview Questions for Operations Associate
Can you describe your experience with clerical work in previous roles?

When discussing your clerical experience, highlight specific tasks you undertook, such as data entry, record maintenance, or responding to public inquiries. Use examples that demonstrate your organizational skills and attention to detail, which are essential for the Operations Associate role.

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How do you prioritize tasks when managing a busy workload?

In answering this, emphasize your method for assessing task urgency and importance. Discuss how you maintain an organized schedule, possibly using digital tools or lists, to ensure that all responsibilities are handled efficiently as an Operations Associate.

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What strategies do you use to provide excellent customer service?

Highlight your approach to understanding the needs of customers, actively listening to their concerns, and responding with empathy. Use real-life examples where you successfully resolved inquiries, making you an effective candidate for the Operations Associate position.

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What experience do you have supervising others in a clerical setting?

Reflect on any prior supervisory positions you held, discussing how you managed team dynamics, oversaw workflow, and provided support and mentorship to team members, which is key for the Operations Associate role at NYC Department of Finance.

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How do you handle challenges or conflicts in the workplace?

Discuss your conflict resolution strategies, such as remaining calm, looking for win-win solutions, or seeking guidance from supervisors when necessary. This demonstrates your professionalism and readiness for the challenges that may arise as an Operations Associate.

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What do you know about the NYC Department of Finance and its mission?

Showcase your knowledge by discussing the role of the NYC Department of Finance in managing tax revenues, providing transparency, and ensuring public service efficiency. This indicates your preparedness and excitement about being part of their mission as an Operations Associate.

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Describe a time when you had to prepare records or reports. What approach did you take?

Provide an example where you structured your approach, discussed the tools you used, and how you ensured accuracy and timeliness in preparing records or reports. This highlights your skills that align with the role of an Operations Associate.

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How do you ensure accuracy in your clerical work?

Discuss techniques you use to double-check your work, such as proofreading, using checklists, or digital tools that minimize errors. Precision is crucial for an Operations Associate, so conveying a commitment to accuracy will be beneficial.

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What are your typing skills, and how do you improve them?

Be honest about your current typing speed and the methods you use to improve, such as online typing challenges or practice sessions. Mentioning your typing speed of at least 100 key strokes per minute will align with the requirements for the Operations Associate role.

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Why do you want to work as an Operations Associate at NYC Department of Finance?

Share your motivation for wanting to contribute to public service and how the Operations Associate position aligns with your career goals. Discuss your enthusiasm for working in a supportive and dynamic environment focused on community impact.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 21, 2025

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