Project Manager - Civica Justice Services - 6 Month FTC (P589)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Project Manager at Civica

Supporting Civica's Department of Justice and Community Safety, the Project Manager will oversee the administration, governance, and reporting for all customer and internally initiated changes for Civica Justice Service (CJS). In this role, you will ensure that changes are seamlessly integrated into the business, minimising disruption while maximising benefits for Civica and delivering value for the State.

You will be responsible for efficiently managing the CMO mailbox, ensuring accurate email allocation and maintaining a low email count. You will also schedule meetings within one business day and oversee the PMO calendar to prevent scheduling conflicts. Maintaining well-organised email folders will be essential for easy access to information.

Additionally, you will govern the RFC process in line with contractual requirements, ensuring timely estimations are coordinated and producing both internal and external reports. Keeping the CJS Change registers updated and driving improvements to the Change Management process will be key aspects of your responsibilities.

Your role will also involve overseeing the estimating, planning, documenting, and reporting of all aspects of project changes, ensuring strict adherence to CJS policies and procedures. As part of this, you will coordinate updates and submissions for all BSA contract deliverables, ensuring high-quality, timely submissions and producing executive reports to track progress.

Adherence to CJS and Civica policies and procedures will be a priority, ensuring consistency and compliance in all project activities. Building strong relationships with stakeholders at all levels will be vital for fostering effective communication and collaboration across teams.

Finally, you will be responsible for identifying and managing project risks, while continuously seeking process improvements to enhance efficiency and effectiveness within the organisation.

This role is a 6 month fixed term contract.

What you will need to be successful in this role

• Demonstrate strong stakeholder management skills, working effectively with cross-functional teams to gather key updates and insights.
• Show exceptional organisational abilities with a proactive approach to problem-solving and prioritisation.
• Communicate clearly and confidently, with excellent verbal and written presentation skills.
• Ensure governance and reports are accurate, comprehensive, and delivered on time.
• Lead and mentor team members, helping them develop their skills and improve performance.
• Be an advanced user of MS Office, with strong proficiency in tools such as Excel and PowerPoint.
• Good understanding of Power BI, with the ability to create and interpret reports effectively.
• Have solid project estimating, planning, and scheduling skills, with experience in delivering complex projects.
• Understand finance and budget project reporting, ensuring accurate and transparent financial tracking.

Ideally you will have

• Hold a PRINCE2 or PMP certification, demonstrating expertise in project management methodologies.
• Bring experience in process improvement, with the ability to identify and implement efficiency gains.
• Have hands-on experience with large-scale transformation projects and programs, navigating complex initiatives successfully.
• Apply strong business analysis skills to assess needs, identify solutions, and support decision-making.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.