Senior Product Designer (Design Systems)

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.   

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.  

Join Civica’s User Experience team and play a key role in shaping the future of GovTech products that make a real difference. As a Product Designer specialising in Design Systems, you will drive the evolution of Firefly, Civica’s multi-platform design system. Firefly powers product teams across the organisation, enabling them to create accessible, consistent, and engaging user experiences. As a critical component of Civica’s product strategy, Firefly will continue to grow and evolve, with a focus on increasing adoption and impact across our product portfolio. 

You will define, deliver, and maintain high-quality design components, design tokens, and platform-specific libraries that ensure product scalability and efficiency. In this role, you’ll collaborate closely with designers, developers, and stakeholders, balancing user needs, business goals, and technical feasibility while championing design system best practices, governance, and accessibility standards. 

If you’re passionate about scalable design, systems thinking, and creating exceptional experiences through collaboration and continuous improvement, we’d love to hear from you. 

Key Responsibilities:  

• Design System Development: Create and maintain reusable, accessible design components in Figma, ensuring consistency with coded libraries and design tokens. 

• Cross-Functional Collaboration: Work closely with designers, developers, and product managers to drive Firefly adoption and continuous improvement. 

• Education & Advocacy: Provide training, run workshops, and share best practices to support product teams using Firefly. 

• Process & Leadership: Guide design processes in an agile environment, prioritising tasks and mentoring other designers. 

• Quality & Standards: Ensure all design system components meet high standards of quality, usability, and accessibility. 

• Tools & Documentation: Define, maintain, and improve tools, processes, and documentation that support the Firefly’s scalability and adoption. 

• Culture & Growth: Promote a collaborative, positive and feedback-driven culture focused on delivering exceptional user experiences. 

Core Competencies: 

• Design System Expertise: Proven experience leading design system initiatives with a strong portfolio showcasing scalable design solutions using reusable components. 

• Design Craft & Process: Advanced skills in UX and product design within complex environments, with expertise in structuring, planning, and owning the entire design process. 

• Prototyping & Tools: Expert proficiency in design and prototyping tools, especially Figma, with experience building and managing design libraries. 

• Strategic Thinking: Strong problem-solving and systems-thinking abilities, with a focus on creating scalable design solutions that align with business goals. 

• Design System Advocacy: Ability to clearly communicate the value of design systems and their impact on business outcomes across large, complex organisations. 

• Responsive & Accessible Design: In-depth knowledge of best practices for responsive design and accessibility standards, including WCAG, for web, and mobile platforms. 

• Collaboration & Influence: Skilled at working cross-functionally, building relationships, and driving design system adoption through clear communication and shared ownership. 

Application process: 

We believe interviews are a two-way conversation. This is your chance to learn about us as much as we learn about you. Our interviews are informal and designed to bring out your best. Please come prepared with questions and be curious about what we do. 

Here’s what to expect: 

Screening Call: A 30-minute call with our talent team to discuss your background and career goals. 

Skills & Experience Interview: A 45-minute chat with a team member about your professional experience and relevant skills. 

Design System Case Study Presentation: A 60-minute session where you’ll present a design system-focused case study to team members from product, design and engineering. Be prepared to discuss your design decisions, technical considerations, and how you collaborated to build scalable and effective design solutions.