Trainer I- Municipal Websites

Trainers are primarily responsible for helping clients implement their new CivicPlus Product prior to going live. Each trainer may be assigned an area of subject matter expertise to best implement our many web-based software products. As a trainer, you may master one or multiple CivicPlus products to complete client training. 

  Your Impact:  

• Facilitate adoption of web-based solutions, which could encompass a website redesign or other software implementations
• Work closely with CivicPlus project teams to provide guidance and thought leadership to clients during implementation, ensuring a successful experience for both sides
• Develop mastery of civic organizations and optimize solutions based on their assigned subject matter area
• Maintain knowledge in their assigned subject matter area and update internal teams on changes in trends and best practices
• Train new and current clients through on-site visits, phone, and various media including webinars

There is no perfect candidate, but we are looking for:  

• Demonstrated success in training and/or educational experience (likely 2-3 years’ experience)
• Familiarity with local government entities and knowledge of their practices
• Advanced trainer/educator with an ability to reach an audience of differing skill levels
• Knowledge and ability to use Internet and Internet tools to support training and development
• Ability to travel up to 50% across a large geographic area. 

 *Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!  

 We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.  

 We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

  Compensation and Benefits:  

•  Estimated Salary Range: $47,400 to 65,400 annually, The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Potential Variable Pay-   $2,500 annually based on set targets
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexable Time Off, 401(k) plan, and more. 

 What is our hiring process?  

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members
  • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
• Offer

Please note that the specifics of this process may vary based on the position you're applying for.  

 About CivicPlus:  

 CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone.  

 Employment Practices  

•  CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.