As a Portfolio Representative II at ClickLease, your primary responsibilities include collecting past due balances, educating customers on avoiding future fees, making outbound calls, evaluating account performance, documenting communications accurately, and performing skip-tracing for unresponsive accounts. This role offers the chance to engage actively with our customers, helping them maintain their financial commitments while contributing to their business growth.

To qualify for the Portfolio Representative II position at ClickLease, candidates must possess excellent English communication skills at a C1 level or higher. Additionally, a minimum of 2 years' experience as a collections representative and at least 1 year in the financial industry is required. Experience in retail or wholesale, particularly in equipment finance, is preferred. Tech-savviness and familiarity with CRM software are also crucial attributes the ideal candidate should have.

Candidates who exemplify strong communication skills, both written and verbal, particularly in English, will stand out for the Portfolio Representative II position at ClickLease. A demonstrated ability to handle assertive business owners, along with excellent time-management skills and the capacity to multitask under pressure, are highly valued. Analytical skills and a positive, engaged attitude in teamwork align well with ClickLease's culture and values.

The work environment for a Portfolio Representative II at ClickLease is dynamic and purpose-driven, focused on empowering small business owners. You'll be part of a vibrant team that values open communication, collaboration, and innovation. This role is situated in a friendly atmosphere where team members are encouraged to bring positive energy and actively contribute to the company culture while working towards shared goals.

The Portfolio Representative II role at ClickLease follows an on-site schedule from 8 AM to 5 PM CST, Monday through Friday. This consistent work structure allows for a balanced work-life experience while ensuring ample time to engage with customers and fulfill obligations in a focused environment, making it easier for you to thrive both professionally and personally.

To manage past due accounts effectively, I would focus on establishing strong communication with customers, ensuring they understand their balances and the potential consequences of late payments. I would use data insights to create personalized follow-up strategies while empathetically addressing their challenges, ultimately working toward mutually beneficial agreements.

In my previous collections roles, I honed my skills in communication and negotiation. I believe that understanding a customer's perspective is key. At ClickLease, I would apply these experiences by using tactful communication strategies, coupled with a deep understanding of our financial products, to build trust and encourage timely payments.

I utilize CRM software to keep detailed records of all client communications, documenting each interaction for reference. Additionally, I prioritize my tasks and set reminders for follow-ups. This structured approach ensures that no account slips through the cracks and allows for a seamless flow of service to our customers.

Handling difficult clients requires a blend of patience and understanding. I would first listen to their concerns without interruption, empathizing with their situation. Once they feel heard, I would present viable solutions to help them manage their dues while ensuring they understand the importance of maintaining a positive credit history.

ClickLease's mission is to empower small business owners by offering flexible financing solutions that traditional lenders often overlook. This focus on underserved businesses aligns with my values, as I believe in fostering opportunities for growth and success in the entrepreneurial world. It's exciting to contribute to a team that's dedicated to making a tangible impact.

In a fast-paced environment, I prioritize tasks and utilize tools like calendars and project management software. I block out specific times for calls and follow-up tasks, ensuring I meet deadlines while leaving room for unexpected challenges. Staying organized is crucial for effectively managing client accounts and providing excellent service at ClickLease.

A successful Portfolio Representative II should possess strong communication and negotiation skills, analytical thinking, and the ability to handle pressure. It's also important to demonstrate empathy towards clients, versatility in strategies, and a commitment to continuous improvement in managing accounts and fostering relationships at ClickLease.

In my previous role, I once encountered a customer who struggled to understand their payment options. I took extra time to explain their choices thoroughly, guiding them through the process until they felt comfortable. Not only did they express gratitude, but they also referred others to the service. Exceeding expectations is about going the extra mile to make clients feel valued.

Adapting my communication style begins with assessing the customer's demeanor. For those who are straightforward, I can be direct and concise, while with more sensitive customers, I take a softer approach that includes reassurance. It's vital to connect with clients in a way that resonates with their personality and leads to productive conversations.

I find motivation in the positive impact I can make on small business owners' lives by helping them manage their finances. Knowing that my efforts can facilitate their growth and success inspires me to give my best every day. Additionally, I thrive in team-oriented environments where collective achievements are celebrated, fueling my drive to excel at ClickLease.