OEM Account Manager

As an OEM Account Manager at Cloud Campaign, you will be responsible for managing a portfolio of enterprise and OEM accounts, driving net recurring revenue growth, achieving renewal and expansion targets, and ensuring exceptional customer experiences. Additionally, you will serve as a trusted advisor, relay customer feedback to internal teams, and maintain strategic communication with each client. Your proactive engagement will be key to accelerating customer activation and assisting clients with integrating Cloud Campaign's services into their operations.

To qualify for the OEM Account Manager position at Cloud Campaign, you should have at least 7 years of experience in customer success or account management, ideally with a proven track record of managing a book of business worth over $4 million. Experience with strategic accounts, API integrations, and a bachelor's degree in Business or a related field are required. Additionally, strong written and verbal communication skills, along with a proactive approach to client engagement, are essential.

Cloud Campaign supports professional growth for an OEM Account Manager by fostering a culture of learning and innovation. The company offers access to training and development resources, opportunities for equity ownership, and engagement in cross-functional projects. With a focus on balance and employee wellbeing, you'll have the chance to work in a hybrid environment while enjoying benefits such as unlimited PTO and creativity-driven company events.

The work culture at Cloud Campaign for the OEM Account Manager role is dynamic, collaborative, and innovation-driven. Employees are encouraged to be transparent, take ownership of their projects, and work cohesively as part of a team. Regular company events, half-day Fridays, and unlimited PTO illustrate the company's commitment to work-life balance and employee satisfaction. You can expect to be part of an energetic and supportive environment that values input and teamwork.

Working as an OEM Account Manager at Cloud Campaign comes with numerous advantages, including competitive compensation, stock options providing a stake in the company’s success, and comprehensive health insurance for employees and their dependents. The role allows for flexible work arrangements and opportunities to engage with high-value accounts, ensuring that your skills are utilized to drive substantial business impact while contributing to a culture of growth and teamwork.

When managing complex client accounts as an OEM Account Manager, I focus on building strong relationships by actively listening to clients’ needs and aligning their business goals with our solutions. My strategy includes regular engagement through check-ins and updates, using data to drive conversations, and ensuring that clients are fully aware of the features and benefits our service offers. I believe in maintaining a transparent communication plan to foster trust and collaboration.

In a previous role, I implemented a structured communication strategy that involved monthly check-ins with clients, personalized performance reviews, and proactive sharing of product updates. This initiative led to a 30% increase in engagement metrics, as clients felt more connected and valued. The more we communicated, the better we understood their challenges, which allowed us to offer more tailored solutions and ultimately drive growth.

To drive revenue growth, I rely on a combination of proactive account management and customer advocacy. I identify upsell and cross-sell opportunities by understanding my clients’ evolving needs and leveraging data to present customized solutions. I also focus on customer success through training and support to ensure adoption, which leads to renewals and expansions. A customer-centric approach is key to demonstrating value and sustaining long-term growth.

To ensure customer satisfaction, I prioritize understanding each client’s goals and integrating our solutions into their workflows effectively. This involves regular check-ins to gauge satisfaction levels and address any concerns immediately. I also encourage feedback and actively relay this to our product teams to ensure that client voices are heard in future developments. My focus is on creating a win-win situation where clients feel supported and valued.

Handling difficult conversations starts with empathy and active listening. I acknowledge the client's concerns and express that I understand their importance. I strive to remain solution-oriented throughout the conversation, offering actions or alternatives that address their issues. By keeping the dialogue transparent and respectful, I aim to rebuild trust and find a mutually beneficial path forward.

Maintaining a strategic communication plan with customers involves setting clear expectations upfront, scheduling regular check-ins, and utilizing tools that track customer interactions and feedback. I prioritize open lines of communication while ensuring that all touchpoints are meaningful and relevant, focusing on sharing updates, addressing concerns, and celebrating milestones together. This structured approach helps in aligning our efforts with their goals.

I have extensive experience managing enterprise-level accounts where I was responsible for overseeing multi-million-dollar portfolios. This included developing tailored strategies to meet the unique needs of each account, collaborating with internal teams to deliver exceptional solutions, and maintaining proactive engagement to drive adoption and renewals. My approach is always focused on fostering long-term relationships and understanding the intricacies of each client’s business.

My process starts with truly understanding each client's business objectives and aligning our offerings accordingly. I regularly review their performance metrics and solicit feedback to evaluate if we are delivering on our promises. Adjustments are made based on these insights to ensure that our efforts consistently meet their evolving needs. Regular strategy sessions also help ensure alignment and drive results.

I stay updated on industry trends through continuous learning, networking with peers, attending industry conferences, and engaging in relevant webinars. I also subscribe to leading publications and follow influential thought leaders on social media. This ongoing engagement allows me to bring valuable insights back to my clients, helping them stay competitive and ensuring our solutions remain relevant and impactful.

In one situation, I inherited a client relationship that was fraught with dissatisfaction. I made it a priority to re-engage with the client by acknowledging their concerns and devising a plan to address them. I kept communication lines open, set up regular follow-ups, and delivered on our commitments. Through transparency and dedication, I was able to restore their trust, resulting in renewed contracts and a stronger partnership.