Senior Business Analyst

Job Title: Senior Business Analyst 

Location: National Harbor, MD (Hybrid) 

Type: Full Time 

Compensation: $85,000 to $130,000 DOE, Annually + Bonus Opportunities 

Eager to work at the intersection of business and bleeding-edge technology? Join a team that’s all in onbringing next-generation AI capabilities to the most notable brands and institutions in the world. We are a forward-thinking company at the forefront of the AI revolution, dedicated to empowering businesses through innovative generative AI solutions. 

We are looking for passionate problem solvers with a hunger for working with the latest cloud and AI technologies. This is a unique opportunity to work on green-field projects in the AI space, backed by a successful and growing cloud solutions company. 

For this role, we are seeking a dynamic and detail-oriented Senior Business Analyst to join our team, with a specific focus on working with corporate customers to ideate and define generative AI use cases. The ideal candidate will have a strong background working with development teams, coupled with a passion for emerging technologies, particularly in the AI domain. This role requires excellent communication skills, a deep understanding of business processes, and the ability to translate complex ideas into actionable requirements for AI implementation projects. 

• Engage with corporate clients to understand their business objectives, pain points, and opportunities where generative AI can provide value.
• Work closely with technical teams to design Azure-based software solutions and feature enhancements that meet business needs and align with best practices.
• Collaborate with client stakeholders to gather and document business requirements for AI implementation projects, ensuring a clear understanding of the desired outcomes and the scope of the project.
• Conduct in-depth analysis of product performance, user behavior, and market trends to inform product development and strategy.
• Gather and analyze data from various sources, including user feedback, market research, and competitive analysis to identify opportunities for AI value creation. Document findings and create detailed project specifications.
• Create detailed reports and dashboards to communicate findings and recommendations to stakeholders.
• Create comprehensive documentation, including use case descriptions, functional requirements, process flows, and data requirements, to guide successful AI project implementation.
• Identify potential risks and challenges associated with AI implementation and propose mitigation strategies.
• Facilitate workshops, brainstorming, and/or user testing sessions with clients to gather feedback and ideate on potential generative AI use cases that align with their strategic goals.
• Serve as a liaison between sales, project management, and technical teams. Facilitate effective communication to ensure alignment and understanding of project goals.
• Stay informed about the latest trends and advancements in generative AI technologies and identify opportunities for new use cases and applications.
• Other duties, as assigned.

• At least 4-6 years of work experience as a Business or Product Analyst or similar.
• Experience working with software development teams and comfortability with industry terminology.
• Experience with tools such as Lucid Chart or Visio, PowerPoint, Excel, SharePoint, and ClickUp.
• Strong understanding of business processes and the ability to identify opportunities for AI-driven innovation.
• Excellent communication, facilitation, and interpersonal skills, with the ability to engage with senior-level stakeholders.
• Proven ability to document detailed requirements and translate business needs into technical specifications.
• Familiarity with generative AI concepts, tools, and platforms is highly desirable.
• Familiarity with Microsoft services and cloud computing concepts.
• Proven ability to work in a small, fast-paced environment.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team, with a proactive and collaborative approach to problem-solving.

About Us:

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each individual feel like they’re part of our team.

Cloudforce offers everything you’d expect in the perfect technology job…

- Outstanding opportunities to learn, grow, and expand your network.

- Excellent compensation, benefits, and generous incentives.

- Complimentary snacks to keep you focused.

- Super cutting-edge technology.

- State-of-the-art workspace.

- Community involvement.

- Great team synergy.

But we also offer a few irresistible extras:

- Friday lunch and shenanigans... on us!

- Incentive program for investing in your growth.

- 401K savings plan and education reimbursement.

- 24/7 access to a modern gym with Tonal and Peloton.

- Free monthly garage parking with direct private access to the office.

- Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.

P.S.... Wondering about our other essential benefits? Here’s a brief snapshot:

- Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.

- Paid parental leave, including adoption and foster care placement.

- PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days after 4 years (+ incentives opportunities to earn more PTO!).

- 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.

- And more! Check out our careers page for more details: www.gocloudforce.com/careers/.

Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.