Partnership Implementation Manager

Avec plus de 75 ans d'expérience et un réseau international exhaustif, Coface est un acteur mondial de premier plan de l'assurance-crédit et de la gestion des risques. Coface est également un expert reconnu de l'information d'entreprise, de la caution, du risque politique, du recouvrement de créances et de l'affacturage. Nous aidons nos clients à sécuriser leurs activités pour construire des entreprises plus performantes, en toute confiance

We are seeking a dynamic and experienced Partnership Implementation Manager to join our team in Bois-Colombes, France. In this pivotal role, you will be responsible for driving the successful implementation and management of strategic partnerships, ensuring mutual value creation and long-term success.

• Develop and execute implementation plans for new partnerships, aligning with overall business objectives
• Collaborate with cross-functional teams to ensure smooth onboarding and integration of new partners
• Manage day-to-day operations of existing partnerships, including performance tracking and optimization
• Identify and resolve potential issues or conflicts to maintain strong partner relationships
• Analyze partnership performance data and provide regular reports to stakeholders
• Develop and maintain documentation of partnership processes and best practices
• Conduct regular partner reviews and strategy sessions to drive continuous improvement
• Collaborate with sales and marketing teams to identify new partnership opportunities and expand existing relationships
• Ensure compliance with partnership agreements and company policies

partnerships across Coface’s global network. Acting as both a planner and an execution leader, you will collaborate with internal teams, partners, and product owners to design and implement seamless processes, ensuring an exceptional partner and customer journey.

You will combine strategic oversight with hands-on problem-solving, enabling successful integration of partner solutions while promoting a culture of continuous improvement.

Key Responsibilities

1. Design and Planning
   • Define the most relevant connectivity solutions for each partnership.
   • Design and document tailored partner-Coface sales processes and customer journeys that align with partner needs and local team objectives.
   • Assess and allocate necessary resources to support implementation efforts effectively.
2. Implementation and Support
   • Lead implementation efforts, ensuring tools and processes are successfully deployed in collaboration with local operations and commercial teams.
   • Act as a problem-solver, addressing challenges during the implementation phase and ensuring smooth transitions.
3. Collaboration and Coordination
   • Work closely with product owners, operations teams, and local managers to align solutions with business needs.
   • Facilitate clear communication and coordination among all stakeholders, both internal and external.
4. Process Optimization and Innovation
   • Continuously improve processes by identifying pain points, integrating feedback, and leveraging best practices.
   • Promote a culture of innovation, agility, and "test-and-learn" approaches across teams.
5. Change Management
   • Support teams in adapting to new tools, processes, and methodologies, ensuring alignment with business goals.
6. Performance Monitoring
   • Conduct post-implementation reviews to assess outcomes, identify areas for improvement, and ensure ongoing success.

• Education and Experience:
  • Bachelor’s degree in a relevant field.
• • At least 3 years of experience in project management, preferably in an international  insurance/financial services environment.
• Core Competencies:
  • Proven ability to lead and manage change effectively.
  • Strong skills in process definition, mapping, and transformation.
  • Expertise in project management, including planning, workflow organization, and execution.
  • Ability to communicate complex ideas and processes clearly and effectively.
  • Proactive, organized, and results-oriented mindset.
  • Collaborative team player with a focus on shared success.
• Technical Skills:
  • Strong interest in data, business intelligence (BI), and emerging technologies.
  • Familiarity with agile frameworks and methodologies.
  • Experience in designing processes and specifying tool adaptations to meet operational needs.
• Soft Skills:
  • Strong interpersonal and communication skills in multicultural environments.
  • Demonstrated ability to challenge processes and advocate for improvements.
  • Curiosity and a drive for innovation.
• Other Requirements:
  • Fluency in English (both written and verbal).
  • Willingness to travel internationally as needed

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