Seasonal Intake Specialist

As a Seasonal Intake Specialist at Cohere Health, your responsibilities will include handling inbound phone calls, emails, and faxes from healthcare providers. You'll provide exceptional customer service throughout every interaction and work on gathering crucial information for clinical reviews.

To qualify for the Seasonal Intake Specialist role at Cohere Health, you should have 2 years of experience in a contact center environment and 3 years in customer service. Familiarity with prior authorization processes in healthcare will give you an edge, and proficiency in using computers and major applications is a must.

A successful Seasonal Intake Specialist at Cohere Health is characterized by strong communication skills, empathy, and problem-solving abilities. It's essential to thrive in a fast-paced environment, remain flexible, and work effectively across remote teams.

Yes, the Seasonal Intake Specialist position at Cohere Health is 100% remote. However, you will need robust internet speeds to ensure smooth communication with customers and team members.

The hourly pay for the Seasonal Intake Specialist position at Cohere Health is $17.50. We are committed to transparency and pay equity among our team members.

In answering this question, focus on specific examples from your past contact center roles, emphasizing skills you've developed, like communication and problem-solving, that are relevant to the Seasonal Intake Specialist position.

When discussing handling difficult customers, showcase your empathy and patience. Provide a specific example where you successfully de-escalated a situation and turned it around positively.

Show your knowledge of Cohere Health's mission to improve patient-specific care options through technology. Express your enthusiasm for their innovative approach and how it aligns with your own values in healthcare.

Share your strategies for prioritization, such as using checklists or time-blocking, and provide specific instances where you've successfully managed multiple tasks under pressure.

Highlight your attention to detail and organizational strategies that help minimize errors. Discuss how you review your work consistently before finalizing tasks.

Articulate your interest in the Seasonal Intake Specialist role by connecting it to your passion for healthcare and customer service, and express a desire to contribute to a company that values empathy and innovation.

Share techniques you use to stay engaged, like setting personal goals or taking short breaks, and discuss how you keep your focus on the bigger picture of helping others.

Provide a detailed example of a situation where you adapted to new software swiftly. Emphasize your willingness to learn and how you sought out resources for training.

Discuss the importance of collaboration and how you actively contribute to team success, offering specific examples where you supported colleagues or reached team goals.

Give an example that highlights your commitment to customer service. Detail the situation, the actions you took to exceed expectations, and the positive outcome that resulted.