Solutions Architect (Public Sector)

A Solutions Architect at Cohere is responsible for developing a profound understanding of customer challenges and mapping them to our innovative solutions. This role involves acting as a trusted technical advisor, leading discussions on customer calls, conducting in-depth evaluations, and creating Proof of Concepts to demonstrate the value of our platform. You will also document processes to optimize team efficiency and collaborate closely with the Product and Engineering teams to ensure our offerings align with the needs of public sector clients.

To be a competitive candidate for the Solutions Architect role at Cohere, you must possess a Security Clearance and have at least 5 years of experience in customer-facing technical roles related to pre/post-sales, ideally working in the public sector. Additionally, familiarity with architecting or deploying NLP, AI, or LLM solutions, alongside a solid understanding of Python and Jupyter Notebooks, is essential. Comfort in communicating with both technical and executive audiences is also critical.

As a Solutions Architect at Cohere, you will primarily work with state-of-the-art AI and NLP technologies. Knowledge of Python and Jupyter Notebooks is required. Preferred experience with Kubernetes, networking protocols, and authentication frameworks like SAML and OAuth will be beneficial. Your role will involve utilizing these tools to create innovative solutions that effectively meet customer needs in the public sector.

In your role as a Solutions Architect at Cohere, you will serve as the pivotal link between clients and product teams. By gathering insights and feedback from customers, you will help shape our products and ensure they address real-world challenges. You will also provide guidance on best practices, share customer narratives, and contribute to product enhancements based on client conversations and evaluations.

The work culture at Cohere is open, inclusive, and values diversity. As a Solutions Architect, you will collaborate with a dedicated team of top researchers, engineers, and designers. We emphasize a hands-on approach, where innovative thinking meets a commitment to customer satisfaction. You'll enjoy a flexible work environment that champions creativity and excellence while providing you with opportunities for personal and professional growth.

An effective approach starts with active listening and asking the right questions to dive deep into the customer's challenges. I prioritize building strong relationships to foster open communication, allowing me to clearly understand their business objectives. By aligning those objectives with our solutions at Cohere, I can demonstrate how our products effectively address their specific needs.

In situations where requirements are ambiguous, I believe in proactive communication and iterative feedback loops. I engage with stakeholders to clarify expectations, facilitate brainstorming sessions to explore potential solutions, and continually gather feedback as we refine the approach. This helps ensure that we remain agile and responsive to evolving customer needs.

Certainly! One notable Proof of Concept involved a public sector client seeking to enhance their data analysis capabilities. I first met with the client to understand their specific data challenges, then designed a PoC that showcased Cohere's NLP capabilities. Through collaborative workshops, I was able to refine the solution based on client feedback, resulting in a successful demonstration that increased their interest in adopting our platform.

To ensure alignment, I prioritize regular communication, establishing a feedback loop between customers and our product and engineering teams. I hold joint sessions where we discuss customer insights, skill gaps, and necessary enhancements. Together, we strategize on how to effectively evolve our offerings to better fit our public sector clients’ needs.

I focus on simplifying complex technical jargon into relatable terms that connect with the audience's experience. Visual aids, analogies, and storytelling techniques help convey the functionality and benefits of our solutions in an engaging manner. The goal is to create clear, concise narratives that resonate with executives and empower them to make informed decisions.

Managing customer relationships has been a central part of my career. I believe in building trust through consistent engagement, regular status updates, and transparent communication. I prioritize understanding each client's unique perspectives, ensuring they feel heard and valued throughout our partnership.

I approach coaching with a focus on empowerment and building confidence. I offer resources and tailored training sessions to help technical champions understand our products comprehensively. By encouraging them to experiment and provide feedback, I enable them to develop their expertise and become effective advocates within their organizations.

Driving product adoption begins with thorough onboarding processes tailored to customer needs. I work to demonstrate quick wins and share success stories that highlight our value proposition. Additionally, I follow up regularly with customers, offering support and insights on best practices as they begin to see tangible benefits from our solutions.

I have over two years of experience in architecting and deploying NLP solutions, primarily focused on public sector applications. My work includes creating tailored models for specific use cases, optimizing performance nodes, and ensuring seamless integration with existing systems to achieve measurable outcomes for clients.

I stay updated through a combination of continuous learning, attending conferences, and engaging in online communities focused on AI and NLP. Additionally, I subscribe to relevant research journals, follow industry leaders on social media, and participate in webinars. This ensures that I remain informed about the latest trends and technologies that can enhance our solutions.