General Manager | Tumbling River Ranch

As the General Manager at Tumbling River Ranch, your responsibilities include overseeing daily operations, managing the guest experience, ensuring the safe and efficient functioning of the ranch, and driving revenue growth. You'll lead various departments including front office, maintenance, and food & beverage, while also collaborating with local partners to enhance guest satisfaction.

To qualify for the General Manager role at Tumbling River Ranch, candidates should have a bachelor's degree or equivalent experience, along with 7+ years of experience in the hotel industry, preferably in management. A background in ranch operations is a plus. Strong communication skills and a passion for hospitality are essential.

At Tumbling River Ranch, community engagement is essential. As General Manager, you will cultivate partnerships with local organizations, including the forestry service and local government, fostering positive relationships and creating initiatives that support the local industry, enhancing our reputation in hospitality.

Ideal candidates for the General Manager position at Tumbling River Ranch should have experience with hotel openings or renovations, as the ranch is undergoing significant renovations. A strong background in managing boutique hotels or guest ranch operations, along with a proven track record of delivering exceptional guest experiences, will be beneficial.

The work culture at Tumbling River Ranch is rooted in Collective Retreats' values, promoting empathy, innovation, and continuous improvement. We're looking for a General Manager who is approachable, self-motivated, and who thrives in a collaborative environment to create memorable guest experiences while fostering a positive workplace.

When answering this question, highlight your relevant experience in overseeing various departments, such as front office, housekeeping, and food & beverage. Use specific examples to showcase your ability to handle challenges and maintain high guest satisfaction.

Discuss techniques you've used to improve guest experiences, such as personalized service approaches, feedback systems, and team training. Emphasize your commitment to ensuring guests feel valued and heard during their stays.

Illustrate your conflict resolution skills by providing an example of a difficult guest interaction. Highlight your ability to remain calm, listen actively, and implement solutions that address their concerns while providing exemplary service.

Detail your expertise in managing renovations or hotel openings, explaining the processes you utilized, how you coordinated teams, and ensured timely completion within budget. This will underscore your readiness for the upcoming renovations at Tumbling River Ranch.

Discuss your leadership style and the methods you use to engage your team. This could include fostering open communication, recognizing achievements, and creating opportunities for professional development.

Provide concrete examples of initiatives you've implemented to boost revenue, such as strategic pricing, promotions, or partnerships. Highlight measurable outcomes to emphasize your effectiveness in driving financial success.

Share your experience with sustainable initiatives, such as waste reduction programs, energy-efficient upgrades, or partnerships with local farmers. This response will resonate well, given Tumbling River Ranch's commitment to sustainability.

Discuss your familiarity with analyzing P&L statements, budget creation, and expense management. Provide details about specific tools or software you’ve used and how your management has positively impacted financial health in previous positions.

Outline the key elements of an ideal guest experience, such as unique accommodations, adventurous activities, and exceptional service. Emphasize your understanding of the balance between rustic charm and modern luxury, particularly relevant to Tumbling River Ranch.

Share your perspective on the importance of community partnerships in hospitality. Discuss initiatives you've led or contributed to that support local businesses and enhance guest experiences, reinforcing your alignment with Tumbling River Ranch's community values.