Help Desk Analyst 1
Overview
**Remote Opportunity **
At Community Health System, we know that our ability to provide the highest level of care begins with our incredible staff. From unique supplemental and base benefits, to well-being resources, we are here to support you in every stage of life, and your career!
Community Health System is the region’s largest healthcare provider and includes three divisions: Community Medical Centers hospitals, Community Care Health and Community Provider Network. These three pillars of healthcare – hospitals, health insurance and physicians – work best when they work together.
Your Career at Community | Opportunity. Challenge. Growth.
Responsibilities
As a Help Desk Analyst I, you will serve as a technical first point of contact for computer system-related questions or problems — accurately documenting customer requests and effectively utilizing all resources to identify, troubleshoot, and resolve issues.
Qualifications
Education
- High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
Experience
- 6 months telephone Help Desk experience or experience assisting customers in resolving computer problems required
- Experienced in a formal call center or Help Desk phone Queuing system.
- Experience working with Incident Management Systems.
Schedule:
- Must be able to work any shift: days, swing, overnight, weekends, holidays
Disclaimers
• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.
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Community Health System is a private, not-for-profit, health system that employs more than 10,000 people. We've grown a lot since 1897 and we're not done yet. We're on a path toward becoming the model for excellence in healthcare, locally and nati...
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