Customer Support Representative
Skills
- Strong communication skills
- Detail-oriented record-keeping
- Experience with Salesforce
- Ability to manage a high volume of calls
- Organizational skills
Responsibilities
- Provide exceptional customer service in a fast-paced call center environment
- Respond to inquiries over phone, chat, and email
- Maintain detailed records of all calls
- Serve as a point of escalation for advanced support
- De-escalate critical client situations
- Complete case documentation in Salesforce
- Participate in team and company meetings
Education
- High school diploma or equivalent
Benefits
- 100% employer-paid health, dental, vision insurance
- Health Savings Account contributions up to $2,000 annually
- Accrued PTO up to 3 weeks
- 401k with match
Average salary estimate
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