Senior Billing Manager

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

At Contentsquare, we’re looking for a Senior Billing Manager to lead our Billing Team and play a key role in shaping and optimizing our global Order-to-Cash operations. Reporting directly to our Global OTC Director, this is a strategic position within the Finance department with broad exposure across the business.

What You’ll Be Doing

You’ll lead a core team of 5 experienced billing professionals (plus external consultants, depending on projects), and work cross-functionally across the organization to ensure billing excellence and process innovation at scale. From contract validation to ERP optimization and audit readiness, you’ll be the go-to expert for all things billing.

Your responsibilities will include:

- Team Leadership: Inspire, manage, and develop a team of billing professionals, fostering collaboration and accountability.

- End-to-End Billing Oversight: Oversee contract management and ensure accurate order-to-bill flows across our global footprint within Salesforce (CRM) and Workday (ERP).

- Cross-Functional Collaboration: Be a trusted partner to Sales, Operations, Legal, FP&A, Customer Support, and Project teams on everything from billing accuracy to process improvements.

- Audit Readiness: Act as the primary point of contact for external auditors regarding billing-related matters.

- Process Innovation: Lead continuous improvement and automation initiatives to scale and streamline billing operations.

- Project Leadership: Own and drive forward strategic billing-related projects including ERP enhancements, CRM/ERP integrations, and entity mergers.

A Typical Day Might Include:

- Leading a stand-up with your team to review priorities and challenges

- Verifying billing accuracy and reviewing high-value contracts

- Investigating a customer query or validating a credit note

- Partnering with IT or consultants on ERP enhancements

- Contributing to a steering committee on system migration

- Delivering reconciliations and billing reports during month-end close

What You’ll Bring:

- 5+ years of experience in a Billing Manager role, ideally in a SaaS or subscription-based environment

- Strong people management experience, leading teams of 5+ with diverse backgrounds

- Hands-on experience with Salesforce and Workday, or equivalent CRM/ERP systems

- Solid understanding of ARR, revenue recognition, and complex billing cycles

- Bilingual in French and English, with excellent communication skills and a collaborative mindset

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.