Business Support Administrator - job 1 of 2

As a Business Support Administrator at Control Risks, your primary responsibilities include providing customer support for timesheet submissions, triaging inquiries, collaborating with operational teams, managing user issues, and maintaining a central database relating to time submission. Your role is crucial in ensuring compliance and helping users navigate the time entry portal effectively.

Control Risks seeks candidates for the Business Support Administrator role who have prior administrative or customer service experience, ideally in a consultancy setting. Strong IT skills, particularly in Microsoft 365 platforms, and excellent communication abilities are essential. A degree or relevant professional qualifications are preferred, though equivalent experience is valued.

The Business Support Administrator plays a pivotal role at Control Risks by driving compliance through timely timesheet submissions and enhancing user engagement with the time entry system. By managing inquiries effectively and collaborating with other teams, you ensure that issues are resolved quickly and that users receive the necessary training to perform their duties efficiently.

Key soft skills for a successful Business Support Administrator at Control Risks include strong verbal and written communication, problem-solving abilities, and excellent organizational skills. The ability to maintain positive relationships with both internal and external contacts is crucial, as is the capability to prioritize tasks and work independently when necessary.

At Control Risks, the work environment for a Business Support Administrator is supportive and collaborative. The organization values in-person interaction while also promoting flexible and remote working arrangements. The culture is rooted in diversity and inclusivity, making it a welcoming place for individuals of all backgrounds.

When answering this question, focus on your enthusiasm for supporting teams and improving processes. You might mention your excitement about helping others navigate compliance challenges and how that aligns with Control Risks' mission to support its staff.

Select an example that highlights your collaboration or administrative skills. Detail your specific role in a project, how you supported your colleagues, and what the outcome was, ensuring to connect it back to the skills mentioned in the Business Support Administrator job description.

Discuss a systematic approach to managing your workload, perhaps mentioning tools or techniques you utilize to organize tasks. Relate this back to your responsibilities in the role, such as triaging inquiries and collecting data for leadership memos.

Provide examples from previous roles where you addressed customer inquiries or issues. Explain how that experience has equipped you with skills that are directly relevant to the responsibilities of the Business Support Administrator.

Talk about the importance of empathy in customer service. Describe your strategy for calming the user, gathering information about the issue, and seeking a resolution—skills vital for the Business Support Administrator role.

Demonstrate your understanding of the importance of compliance in corporate environments. Discuss how you would ensure users are educated on these requirements and how timely submissions can affect the organization.

Detail your experience with specific systems, particularly if they include Microsoft 365 or any similar enterprise platforms. Highlight how you’d leverage that knowledge in the Business Support Administrator position.

Talk about methods you use to double-check your work, whether through checklists, peer reviews, or software tools. Accuracy is essential for the role, especially regarding timesheet data management.

Share a specific instance where you faced a significant challenge, the steps you took to address it, and the outcome. This will showcase your problem-solving skills relevant to the Business Support Administrator role.

Express how the Business Support Administrator role aligns with your career aspirations, perhaps by highlighting your interest in developing further within administrative or compliance roles while contributing to the success of Control Risks.