Case Management Assistant (for pooling)

As a Case Management Assistant at Core-VA Solutions, your primary responsibilities will include organizing case files and records, coordinating client meetings and appointments, acting as a liaison between clients and service providers, and assisting in the development of individualized service plans. You'll also monitor compliance with relevant regulations and prepare reports on client progress, ensuring a smooth and efficient case management process.

To be successful as a Case Management Assistant at Core-VA Solutions, you should have strong organizational and time management skills, excellent communication abilities, and proficiency in office software like MS Office. Experience working with US-based clients and the ability to handle sensitive information with confidentiality are essential. Additionally, adaptability and problem-solving skills will help you excel in this versatile role.

At Core-VA Solutions, the work environment for a Case Management Assistant is entirely remote, promoting a flexible and comfortable atmosphere. You will be part of a supportive team dedicated to assisting clients from various industries. With our focus on long-term, permanent commitments, you can expect a stable and engaging workplace where innovation and collaboration thrive.

To work as a Case Management Assistant at Core-VA Solutions, you'll need a licensed Windows 10 operating system, an Intel Core i5 CPU or better, 8GB of RAM, and a reliable internet connection with at least 25mbps. Additionally, you should have a backup internet connection, a headset with a mic, and a webcam capable of at least 720p for virtual interactions.

To apply for the Case Management Assistant position at Core-VA Solutions, you would typically need to submit a resume outlining your relevant experience and a cover letter that highlights your skills and why you're a great fit for the role. Keep an eye on our careers page for application instructions, and don't hesitate to reach out if you have questions!

When answering this question, be specific about your past experiences. Tailor your response to highlight relevant tasks and responsibilities similar to those at Core-VA Solutions. Explain how your skills in organizing case files and coordinating client services align with the position's requirements.

Effectively discussing your prioritization skills is key. Explain the methods you use, such as creating to-do lists, using software tools, or categorizing tasks based on urgency. Providing a specific example where you managed competing deadlines can further illustrate your capabilities.

Demonstrate your understanding of compliance requirements by referencing any relevant regulations. Discuss your approach to staying informed about guidelines and how you would monitor adherence in your day-to-day tasks as a Case Management Assistant at Core-VA Solutions.

Showcase your communication skills and problem-solving abilities by outlining your approach to addressing client concerns. Discuss how you would listen to the client's issues, empathize with their concerns, and work collaboratively to find a resolution, focusing on maintaining a positive relationship.

List specific software or tools you've used in previous roles that relate to case management, particularly those that enhance organization and communication. Highlight your proficiency with office software and discuss any case management systems you are familiar with, demonstrating your technical readiness for the position.

Provide a situation from your past where you successfully managed a project or task with minimal supervision. Explain the steps you took to ensure success, the results of your efforts, and how this experience prepares you for the autonomy expected in the Case Management Assistant role.

Discuss the importance of confidentiality in case management and provide specific examples of practices you follow, such as secure file handling, restricted access, and adherence to privacy regulations. Your response should reinforce your understanding of ethical conduct in the workplace, particularly in a role like Case Management Assistant.

Talk about the significance of clear communication in case management, especially when interacting with clients, providers, and family members. Mention techniques you use to ensure everyone is on the same page, such as regular updates, meetings, and a proactive approach to addressing questions and concerns.

Describe the ways you could provide support to your team, primarily focusing on organization, documentation, and facilitating communication. Discuss your willingness to jump in where needed and how you would keep the team informed about pertinent client details and compliance requirements.

Share your thoughts on remote work, emphasizing the flexibility it offers and how it aligns with your work style. Discuss how the Case Management Assistant role at Core-VA Solutions allows you to contribute positively to various clients while enjoying the advantages of working from home.