Case Management Assistant (for pooling)

The primary responsibility of a Case Management Assistant at Core-VA Solutions involves managing various case management tasks, which includes organizing and maintaining case files, scheduling meetings, and acting as a liaison between clients and service providers. This role is pivotal in facilitating communication and ensuring clients receive the services they need.

To apply for the Case Management Assistant position at Core-VA Solutions, you should ideally have a Bachelor’s degree in Social Work, Healthcare Administration, Business Administration, or a related field. Additionally, two years of proven experience in a similar administrative role, along with familiarity with Medicaid regulations, is preferred.

Important skills for a Case Management Assistant at Core-VA Solutions include strong organizational and time management abilities, excellent communication and interpersonal skills, proficiency in office software, and the ability to work independently while managing priorities effectively. A commitment to confidentiality is also crucial.

Yes, as a Case Management Assistant at Core-VA Solutions, you will work from home. This position offers the flexibility of remote work while allowing you to contribute to meaningful case management activities and support clients across various industries.

For the Case Management Assistant role at Core-VA Solutions, you will need a Windows 10 operating system, at least an Intel Core i5 CPU, 8GB of RAM, and a reliable internet connection with a minimum speed of 25mbps. Additionally, having a backup internet connection, a headset with a microphone, and a webcam is essential for effective communication.

In managing time and prioritizing tasks as a Case Management Assistant, I focus on breaking down responsibilities into actionable steps. I utilize digital calendars and task management tools, enabling me to track deadlines and appointments effectively. Setting priorities based on urgency and importance is key, ensuring that critical tasks align with client needs and regulatory timelines.

In my previous administrative role, I implemented a checklist system that monitored compliance with relevant regulations. By regularly auditing case files and documentation against required standards, I maintained compliance and proactively addressed any potential issues, ensuring smooth operations in service delivery.

Dealing with challenging clients requires patience and effective communication. I would actively listen to their concerns, validate their feelings, and work collaboratively to find solutions. Understanding their perspective often helps in diffusing tension and fostering a more positive interaction.

I approach the role of a liaison by first establishing rapport with all parties involved. Maintaining open lines of communication, setting clear expectations, and being responsive to inquiries help facilitate effective collaboration between clients, service providers, and families.

I've worked extensively with Medicaid regulations in my previous roles, ensuring that all service documentation complied with state-specific guidelines. My familiarity with these requirements allows me to effectively monitor compliance and support case managers in adhering to industry standards.

To keep track of client progress and documentation, I utilize electronic case management systems that allow me to record updates and monitor service plans efficiently. Regularly reviewing this information helps me stay informed about deadlines and client needs, ensuring timely follow-ups.

At my previous job, I streamlined the client intake process by creating standardized forms that reduced redundancy and improved data accuracy. This change not only expedited the onboarding procedure but also enhanced overall client satisfaction as they experienced shorter wait times.

I find tools like Google Calendar for scheduling and Excel for reporting to be incredibly effective. These platforms allow me to manage appointments easily, track follow-ups, and generate comprehensive reports, helping me maintain organizational efficiency.

Maintaining confidentiality is fundamental in my work. I adhere strictly to privacy regulations and organizational policies by safeguarding sensitive information, utilizing secure communication methods, and only sharing data with authorized personnel. Regular training on confidentiality practices also helps reinforce this commitment.

I am passionate about supporting individuals in navigating their care needs, and I believe that as a Case Management Assistant at Core-VA Solutions, I can make a meaningful impact. The company's dedication to client satisfaction and professional growth aligns perfectly with my values as a professional in this field.