Customer Success Manager APAC - Digital Assets
About Keyrock
Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation.
Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels and Singapore, and host regular online and offline hangouts to keep the crew tight.
We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.
But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.
At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.
What we are looking for… a Crypto-Native Customer Success Manager, covering our APAC client base, that will work closely with Keyrock’s customers to achieve their desired outcomes while using our products and services, driving engagement, retention, and satisfaction.
Job description
Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey.
Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision.
Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively.
Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements.
Location: Based in Hong Kong
Background and experience
3+ years of experience as a Customer Success Manager, Account Manager or related position for a digital asset infrastructure player
Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale.
Strong problem solving and analytical skills.
Ability to evolve business and product strategy based on research, data, and industry.
Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations
Our recruitment philosophy
We value self-awareness in our recruitment process. We seek people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, and delivers solid, scalable outcomes.
Our offer
A competitive salary package, with various benefits depending on the method of engagement (employee or Contractor).
Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence
As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
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At Keyrock, we are on the lookout for a dynamic Customer Success Manager APAC - Digital Assets to join our vibrant team based in Hong Kong! Founded in 2017, Keyrock has rapidly become a leading force in the digital asset space, innovating and forging partnerships across a global scale. With over 180 talented individuals representing 42 nationalities, we believe our diverse team drives our success in trading on more than 80 exchanges and supporting a myriad of asset issuers. As the Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our cutting-edge products and services. Your day-to-day interactions will involve onboarding new customer organizations, maintaining strong relationships, and becoming a true strategic partner who shares valuable insights from our services and data. You will be crucial in tracking customer metrics to identify growth and improvement opportunities, while also collaborating closely with our Sales, Marketing, and Finance divisions to drive renewals and upsells. If you're a crypto enthusiast with at least three years of experience in Customer Success or a related field, along with strong analytical skills, we would love to hear from you! This role allows for autonomy in time management and the freedom to shape your entrepreneurial experience within a supportive and ambitious team focused on excellence.
By
Keyrock
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