Assistant Front Office Manager, The Statler Hotel

Cornell University’s Statler Hotel has launched a search for an Assistant Front Office Manager to join our Rooms Division Team.

The Statler Hotel employees are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

   

Your role as an Assistant Front Office Manager:

As a member of the Statler Hotel’s Rooms Division, reporting to the Front Office Manager, you will share in the responsibility of the overall management of the Front Office operations including Bellstand/Valet, Reservations, Night Audit, PBX, and Front Desk. You will help drive the team to create warm, genuine, and personalized experiences from the moment guests come into contact with our reception area until their departure, while delivering a personalized level of service. Among your duties, you will:

• Assist with the administrative management duties, including: tip reporting and weekly payroll, meeting financial goals, conducting inventories and ordering supplies. You will have the opportunity to complete projects and participate in management meetings as well as serve on committees in the hotel, school, and University.
• Support the Front Office Manager in the recruiting, hiring, training and supervision of all staff.  You will also participate in the teaching mission by providing coaching and mentoring to student employees of the Front Office and by cooperating with faculty and students as a part of classes or research that may be integrated into the operation.
• Serve as Manager-on-Duty (MOD) for the hotel, taking responsibility for the overall guest experience during their stay in the Statler Hotel and exercising discretion and independent judgment to ensure quality and service standards are met throughout the hotel.  The MOD facilitates communication and cooperation between all operating departments, providing direction to staff, anticipating and responding to operational needs, maintaining inventory controls and overseeing cash handling procedures.

What We Are Looking For In A Management Team Member:

Statler Hotel leaders are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement.  We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best.  We create stories and memorable experiences to inspire our staff.

• We are seeking candidates who have the right combination of college education, hospitality supervisory experience, and job skills to be an effective manager and leader in a busy, full-service hotel. 
• A Statler Manager should be a highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel. 
• To be successful, a Statler Manager must have the ability to provide inspirational training, coaching and mentoring to college students in an experiential learning environment. 
• With a business volume that frequently changes throughout the year, the candidate must be able to meet a flexible work schedule, that will include evenings, weekends and holidays.

Qualifications:

• Associate’s Degree in Hospitality Management;
• 1-2 years of related experience in a Hotel Front Office environment. (Bachelor’s degree is preferred.)
• Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA rated Four Diamond hotel. 
• Proven ability to assume responsibility, exercise authority, and supervise a staff.
• Excellent oral and written communication skills.
• Ability to troubleshoot and resolve guest problems quickly and calmly.
• Must be organized and able to multi-task.
• Professional demeanor fitting of a high end, four-diamond property.
• Ability and enthusiasm to coach, mentor, and train students as well as other inexperienced staff.
• Computer skills are essential, including proficiency in Microsoft Excel, Word, and Outlook.
• Must be willing to work holidays, weekends, evenings and be flexible with a varied work schedule.

Rewards & Benefits at Cornell:

This position is a full-time position based in Ithaca, NY, and is eligible for benefits. No sponsorship and no relocation assistance are available for this position. If interested in applying, please submit a cover letter and resume to highlight your interest and experience for the position. Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.

Cornell’s key benefits include:

• Health Care – Several plan options for Endowed medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

To explore the full range of Cornell Employee Benefits further, follow this link: Cornell Benefits

The Statler Hotel & The Nolan School of Hotel Administration:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. No sponsorship for an employment visa is available for this position.

   

University Job Title:

Guest/Client Services Supervisor II

Job Family:

Auxiliary Services

Level:

E

Pay Rate Type:

Salary

Pay Range:

$62,035.00 - $67,938.00

Remote Option Availability:

Onsite

Company:

Endowed

Contact Name:

Lisa Rhoads

Job Titles and Pay Ranges:

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Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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2025-04-18