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Sales Support Assistant - job 3 of 6

Job Description

Duties and Responsibilities

Responsible for greeting and directing customers and for processing all customer transactions accurately and efficiently in accordance with established policies and procedures 

  • Greet customers when entering or leaving establishment 
  • Handle customer transactions, issuing receipts, refunds, and pick lists 
  • Pleasantly deal with customers to ensure satisfaction 
  • Field phone calls/take messages 
  • Resolve customer inquiries, guide them and provide relevant information 
  • Maintain showroom inventory and tidy checkout area 
  • Prepare nightly deposit
  • Other projects and responsibilities may be added at the company’s discretion 

Qualifications

  • Basic computer knowledge and familiarity with POS system 
  • Strong communication and time management skills 
  • Attention to detail and strong mathematical skills 
  • Sales skills 
  • Ability to work with precision in a fast-paced environment 
  • Attention and care required to prevent errors 
  • Ability to stoop, bend, stand for long periods of time 
  • Ability to maintain a constant state of alertness and in a safe manner 

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week.**Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please contact Human Resources at 281-897-7788 or [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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CEO of Cornerstone Building Brands
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Rose Lee
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Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Sales Support Assistant, Cornerstone Building Brands

Are you looking for a vibrant role in a supportive team? Cornerstone Building Brands is on the lookout for an enthusiastic Sales Support Assistant in Ballinger, TX! In this engaging position, you'll be the friendly face that greets customers, ensuring they feel welcomed as they enter the store. Your primary responsibility will be handling customer transactions with accuracy and efficiency while maintaining compliance with established policies. This role isn't just about processing sales; it's about building a rapport with our customers, resolving their inquiries, and ensuring their satisfaction. You'll also tackle tasks like maintaining the showroom's inventory, keeping the checkout area organized, and preparing nightly deposits. To thrive in this fast-paced environment, you'll need a knack for precision and strong math skills. We value communication and time management as key to getting things done smoothly. If you're someone who enjoys a busy atmosphere and loves interacting with people, this could be the perfect opportunity for you! Additionally, Cornerstone Building Brands offers a comprehensive benefits package for our full-time team members, including health coverage from day one, paid time off, and various professional development opportunities. Joining our team means becoming part of a company that values community involvement and offers an inclusive environment. Ready to make a difference? Let’s get started!

Frequently Asked Questions (FAQs) for Sales Support Assistant Role at Cornerstone Building Brands
What are the main responsibilities of the Sales Support Assistant at Cornerstone Building Brands?

The Sales Support Assistant at Cornerstone Building Brands is responsible for greeting customers, processing transactions, handling phone inquiries, and maintaining showroom inventory. You’ll ensure customer satisfaction by addressing their needs and providing accurate information.

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What qualifications do I need to apply for the Sales Support Assistant position at Cornerstone Building Brands?

To apply for the Sales Support Assistant position at Cornerstone Building Brands, you should have basic computer knowledge, familiarity with POS systems, strong communication skills, and attention to detail. Sales experience is advantageous, as well as the ability to work in a fast-paced environment.

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What kind of work environment can I expect as a Sales Support Assistant at Cornerstone Building Brands?

As a Sales Support Assistant at Cornerstone Building Brands, you can expect a lively and fast-paced work environment. Teamwork and community spirit are at the core of our culture, fostering a friendly atmosphere where you can thrive alongside supportive colleagues.

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What benefits does Cornerstone Building Brands offer to full-time Sales Support Assistants?

Full-time Sales Support Assistants at Cornerstone Building Brands enjoy a variety of benefits starting from day one, including medical, dental, and vision coverage, paid time off, 401k plans, tuition reimbursement, and opportunities for professional development.

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How does Cornerstone Building Brands promote a diverse and inclusive workplace?

Cornerstone Building Brands is committed to diversity and inclusion, offering various Employee Resource Groups to support employees. We strive to create an environment where everyone feels valued and can contribute to the company’s mission.

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Common Interview Questions for Sales Support Assistant
Can you describe your experience with customer service?

When answering this question, highlight past roles or experiences where you interacted with customers. Discuss how you resolved issues and provided exceptional service, emphasizing any recognition received for your efforts.

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How do you handle difficult customer interactions?

A great response to this question includes a specific example. Share a situation where you remained calm and professional, addressing the customer's issue and ensuring their satisfaction. Stress your ability to listen actively and empathize.

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What strategies do you use to manage time effectively in a busy retail environment?

Describe any techniques you employ to prioritize tasks, such as using to-do lists or managing schedules. Emphasize your ability to stay organized and work efficiently under pressure.

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How do you ensure accuracy when processing transactions?

Explain any methods you use, such as double-checking entries or following checklists, to minimize errors when processing transactions. Highlight your strong attention to detail and commitment to accuracy.

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What sales techniques have you found effective in your previous experiences?

Discuss specific sales techniques you have successfully employed, such as upselling or engaging customers with product knowledge. Provide examples to illustrate how these techniques positively impacted your sales.

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How do you stay motivated during slower sales periods?

Share techniques that keep you engaged during slow times, such as focusing on customer education, organizing the store, or planning promotions. This shows your proactive approach to maintaining productivity.

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Describe a time you contributed to a team effort.

Provide a specific example of a time when you collaborated with colleagues to achieve a common goal. Highlight your role and the outcome, emphasizing the importance of teamwork in achieving success.

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How do you prioritize multiple tasks during shift?

Explain your approach to prioritizing tasks based on urgency and importance. Mention any tools or methods you use to keep track of tasks effectively.

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What do you believe is the most important quality for a Sales Support Assistant?

Identify qualities such as excellent communication, attention to detail, or a positive attitude. Provide reasoning for your choice, linking it back to enhancing the customer experience.

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Why do you want to work for Cornerstone Building Brands?

Articulate your interest in Cornerstone Building Brands, possibly due to its community involvement, employee benefits, or commitment to diversity and inclusion. Personalize your response to reflect your values and professional goals.

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At Cornerstone Building Brands, our people are what make the difference. Through the core values, consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers’ needs and what matters...

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Full-time, on-site
DATE POSTED
April 19, 2025

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