Field Service Manager | Restoration

Critical Control is the premier emergency response and restoration company committed to helping families and businesses recover in the aftermath of disasters. Our dedicated and specialized teams have played a pivotal role in assisting communities nationwide during major hurricanes, wildfires, freezes, and mold outbreaks. With a relentless focus on restoring normalcy to those affected by crises, we are proud to be at the forefront of emergency remediation and restoration services.

About the job: Critical Control is searching for a dynamic and experienced Field Service Manager in Petaluma. As a Field Service Manager, you will play a critical role in overseeing operations, managing a talented team, and driving the branch's success in providing rapid and effective emergency response and restoration services. This is an opportunity to be a part of a company that makes a meaningful impact on the lives of those affected by disasters.

What you’ll do:

• You will lead, mentor, and motivate a team of emergency response and restoration professionals, fostering a culture of excellence, safety, and commitment to our mission.
• You will ensure the projects are executed efficiently and effectively, meeting or exceeding service standards and deadlines, while maintaining a strong focus on quality.
• You will build and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded.
• You will ensure that all projects adhere to relevant regulations and safety standards, fostering a culture of safety and compliance.
• You will implement key performance indicators and metrics to track and measure the project's performance, making data-driven decisions to drive improvements.
• You will represent Critical Control in the community, participating in local events and initiatives that enhance the company's reputation and presence.
• You will proactively identify areas for process improvement and innovation, leading initiatives to enhance the project's efficiency and service quality.

• You have five or more years experience in emergency response, disaster recovery, or related service industries.
• You have strong leadership and team management skills
• You have exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• You are knowledge of relevant regulations and safety standards.
• You have demonstrated problem-solving and decision-making abilities.
• You are proficient in Microsoft Office and other relevant software.
• You have availability for on-call duty as required.

Physical Requirements:

These requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:

• Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs.
• Constantly operate a computer (including typing, reading).
• Frequently remain in a stationary position for extended periods of time.
• Constantly communicate in-person, virtually, and from a range of distances.
• Able to drive.

What We Offer:

• Competitive salary of $70K-$90K as base and bonus structure based on profitability, customer satisfaction and employee satisfaction
• Company vehicle used for business purposes.
• Comprehensive benefits package, including health, dental, and vision.
• Opportunities for career advancement within a rapidly growing company.
• A chance to make a significant impact on the lives of those affected by disasters.
• A supportive and collaborative team environment.