Customer Development Representative (Hybrid, Austin)

About the Role:

The Customer Development Representative (CDR) will partner with CrowdStrike’s Account Management team to identify cross-sell and upsell opportunities in our customer base. The successful CDR will be measured upon qualified opportunities, as well as other weekly and monthly KPIs. CDRs are enabled and coached to master the intricacies and strategies of the Account Management role. They will conduct multi- threaded outreach strategies that combine direct engagement, nurture campaigns and social selling aimed at booking qualified meetings with decision makers. With the goal of developing into quota-carrying sales professionals in 12-18 months, CDRs will receive world class Sales Readiness training with a heavy focus on Sandler and MEDDPICC methodologies.

This is a hybrid role and requires in-office work three times a week. It will require you to be within commuting distance to our Austin, TX office.

What You’ll Need:

• Curiosity, Coachability and Competitiveness

• Customer facing experience with strong relationships, empathy and active listening skills

• Passionate about becoming a cyber-security sales expert

• Interested in learning about technology and enterprise software

• High EQ, strong communication skills and business acumen

• Interested in mentorship from top performing industry leaders

• Looking to make Account Management your career path

• Experience working in an outbound prospecting environment.

• 1+ years of SDR/BDR experience and a track record of success

What You’ll Do: 

• Execute targeted outbound campaigns, primarily around CrowdStrike products that are not currently a part of the customer's product portfolio.

• Partner with Corporate Account Managers to build strategic customer account plans and develop white space strategies.

• Meet weekly with team members for account mapping sessions and provide updates on new opportunities and pipeline generation activities.

• Gather and document strategic account intelligence including channel partnerships, tech partnerships, and competitive spend.

• Follow up with customers from high priority events and marketing-driven inbound activities from customers.

Bonus Points:

• Cyber security industry knowledge

• Account Management experience

• Familiarity with Sandler or MEDDPIC

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