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MANAGER, QUALITY ASSURANCE

Crown CAPP Division USA – Aurora plant is seeking a Manager, Quality Assurance. As a key member of the team, the Manager, Quality Assurance will lead and administer the Quality program at our Aurora, Illinois location. This is a salaried position in a high-speed, high-volume manufacturing environment where compliance to all safety policies, procedures and regulations is our way of doing business. We are looking for team-oriented individuals who are committed to customer quality, continuous improvement and achieving World Class Performance.

The Manager, Quality Assurance will function as the SQF Practitioner and will ensure consistent quality of production by developing and enforcing good manufacturing practice (GMP) systems; validating processes; providing good customer relations, documentation and managing staff. The Manager, Quality Assurance ensures that all external and internal requirements are met before products reach our customers, inspecting procedures, outputs and identifying mistakes or non-conformity issues. 

An excellent Quality Assurance Manager has eyes for detail and solid experience in quality control and root cause analysis. The ideal candidate is a reliable and competent professional. The goal is to assure the high quality of our operations and services aiming to the long-term success of our business. 

Qualifications : The successful candidate’s skill requirements will include but not be limited to the following:

  • Proven experience as a quality assurance supervisor or relevant role.
  • Thorough knowledge of methodologies of quality assurance and standards.
  • Excellent numerical skills and understanding of data analysis/statistical methods.
  • Outstanding communication and conflict resolution skills (oral and written).
  • Ability to work with internal and external customers using RCCA (Root Cause Corrective Action) methods, fishbone and 5-why’s to help solve problems and prevent repeat occurrences.
  • Experience with root cause analysis, customer complaints and supplier compliance.
  • Excellent organizational and leadership abilities; attention to detail and a result driven approach.
  • Bachelor’s degree
  • Minimum five (5) years hands-on experience in a manufacturing environment with proven Quality Management System oversight capability.
  • Experience supervising subordinates is highly preferred.
  • Proficient in MS Office.
  • Excellent grasp and understanding of SQF and SPC (Statistical Process Control). Six-Sigma, Lean Manufacturing or color management or strong ISO background is a plus. Basic understanding of HACCP and GMPs.
  • Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
  • Dependable, reliable, and trustworthy

 

Physical Requirements & Working conditions:

  • While performing duties of this job, the employee is regularly required to sit, stand, walk, use hands, reach with hands and arms, and maybe be required to balance, stoop, kneel, crouch, or crawl
  • The employee may be required to lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
  • Generally works in an office and/or plant environment.
  • The employee may be exposed to a wide range of temperatures
  • The employee may be exposed to loud machinery.

 

Available Benefits:

  • Gainshare Bonus Program
  • Comprehensive Medical, Dental, Vision, & Prescription Program
    • Coverage of employee is FREE!
  • Company Paid Basic Life Insurance & Short-Term Disability
  • 401k Retirement Savings Plan & Employee Stock Purchase Plan

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About MANAGER, QUALITY ASSURANCE, Crown Cork And Seal

Crown CAPP Division USA is eagerly seeking a Manager, Quality Assurance for our dynamic Aurora, Illinois plant. This role is not just a job; it's an opportunity to be a pivotal player in our quality assurance team. As the Manager, Quality Assurance, you will lead our quality program, ensuring that we maintain the highest standards of safety and compliance in our bustling manufacturing environment. If you thrive in a fast-paced setting and are committed to delivering exceptional quality to our customers, you're going to love this position. Your tasks will include enforcing good manufacturing practices (GMP), conducting inspections, managing documentation, and overseeing a dedicated team. You will also serve as the SQF Practitioner, focusing on continuous improvement and championing customer relations. We’re in search of detail-oriented professionals who possess robust experience in quality control, root cause analysis, and have a deep understanding of quality assurance methodologies. As the leader in this area, your goals will align with fostering excellence in our operations and establishing a culture of quality that drives our long-term business success. You will not only oversee compliance but also play an instrumental role in developing solutions to overcome challenges. If you're passionate about quality and driven by results, this position could be your next career milestone!

Frequently Asked Questions (FAQs) for MANAGER, QUALITY ASSURANCE Role at Crown Cork And Seal
What are the key responsibilities of the Manager, Quality Assurance at Crown CAPP Division USA?

As the Manager, Quality Assurance at Crown CAPP Division USA, you will lead the quality program, develop and enforce good manufacturing practices (GMP), ensure consistent production quality, conduct inspections, and manage documentation. You’ll also be responsible for leading a team and acting as the SQF Practitioner to uphold our high standards.

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What qualifications are required for the Manager, Quality Assurance position at Crown CAPP Division USA?

To be considered for the Manager, Quality Assurance role at Crown CAPP Division USA, you need a Bachelor’s degree, at least five years of hands-on experience in a manufacturing environment, and proven capabilities in Quality Management Systems. Strong knowledge of SQF standards, root cause analysis, and excellent leadership abilities are essential.

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What skills should I possess for the Manager, Quality Assurance role at Crown CAPP Division USA?

Key skills for the Manager, Quality Assurance position at Crown CAPP Division USA include thorough knowledge of quality assurance methodologies, outstanding communication skills, proficiency in data analysis and statistical methods, and experience in resolving customer complaints and managing supplier relations.

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How does the Manager, Quality Assurance contribute to Crown CAPP Division USA's success?

The Manager, Quality Assurance plays a crucial role at Crown CAPP Division USA by assuring product quality and implementing continuous improvement initiatives, ultimately leading to higher customer satisfaction and operational excellence. Your leadership in this role will directly impact our long-term success.

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What are the physical requirements for the Manager, Quality Assurance at Crown CAPP Division USA?

Physical requirements for the Manager, Quality Assurance include the ability to sit, stand, walk, and potentially lift up to 50 pounds. You'll often work in an office and plant environment, which may involve exposure to varying temperatures and machinery noise.

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Common Interview Questions for MANAGER, QUALITY ASSURANCE
Can you describe your experience with quality assurance in a manufacturing environment?

It's important to share specific examples of your past roles, emphasizing the Quality Management Systems you've implemented and how they improved product quality. Discuss relevant metrics you tracked and any certifications you hold.

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How do you handle conflicts within your team, especially concerning quality issues?

When answering this question, highlight your communication strategies and problem-solving skills. Share a specific instance where you successfully resolved a conflict, focusing on the positive outcomes that followed.

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What quality control methodologies are you familiar with?

Discuss methodologies such as Six Sigma, Lean Manufacturing, and Statistical Process Control (SPC). Explain how you've applied these techniques to enhance quality standards in previous roles, and be ready to provide specific examples.

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How do you ensure compliance with safety and quality regulations?

Emphasize your systematic approach to monitoring compliance, which may include regular audits, training sessions, and maintaining thorough documentation of processes. Provide examples of how you’ve successfully navigated challenges with external audits.

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Describe a time when you implemented a major change in the quality assurance process.

When discussing your experience, detail the change you made, the reasoning behind it, and the impact it had on quality performance. Quantifying results will help illustrate your success.

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How do you measure the effectiveness of your quality assurance programs?

Share specific metrics you use, such as defect rates, customer satisfaction scores, or compliance rates. Discuss how you track these metrics over time and adjust your strategies accordingly.

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What tools do you use for data analysis and reporting in quality assurance?

Mention tools like MS Office, statistical software, or any quality management systems you’ve utilized. Highlight how these tools helped you in identifying trends and making informed decisions.

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How would you approach training your team on quality assurance standards?

Outline your training methodologies, whether through workshops, hands-on training, or mentoring. Discuss how you ensure team members are not only knowledgeable but also committed to quality excellence.

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What is your approach to root cause analysis?

Describe techniques you use, such as the 5 Whys or fishbone diagrams, and provide a brief case study where a root cause analysis led to successful quality improvement.

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Why are you interested in the Manager, Quality Assurance position at Crown CAPP Division USA?

Express your interest in the company's commitment to quality and customer satisfaction. Share how your values align with Crown CAPP Division USA’s mission and how you can contribute to their success.

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DATE POSTED
April 19, 2025

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