Operations Control Center Manager II (Onsite- Night Shift)

To excel in the Operations Control Center Manager II position at Cruise, candidates should have a minimum of 10 years of relevant work experience. This includes proven leadership capabilities for both direct and indirect reports. A graduate or bachelor's degree, alongside a high degree of technical proficiency and operational experience, is crucial. Additionally, strong communication skills and the ability to perform well under pressure are essential for this role.

The Operations Control Center Manager II at Cruise oversees all operations during the night shift, ensuring that the Control Center operates efficiently. Responsibilities include managing operational challenges, communicating essential updates to stakeholders, compiling daily health reports, and leading status meetings. This role also involves coordinating with various departments and defining new operating policies to facilitate ongoing improvements.

At Cruise, we believe in fostering a growth mindset for our team members. As an Operations Control Center Manager II, you will have ample opportunities for professional development, including mentorship from senior leadership, access to training resources, and the encouragement to pursue further education or certification relevant to operational management and technology.

Cruise prides itself on creating a positive, inclusive, and collaborative workplace culture. As an Operations Control Center Manager II, you'll find a supportive environment that values diverse experiences and contributions. We celebrate individuality and encourage our team members to be their authentic selves, fostering an inspiring atmosphere to do your best work.

Cruise provides a comprehensive benefits package for the Operations Control Center Manager II role, including competitive salaries, medical/dental/vision coverage, life insurance, employer-matched 401(k), and generous paid time off. Additional perks include flexible work arrangements, mental health benefits, and fertility support, ensuring a well-rounded support system for all employees.

Experience in a similar operations control center environment is highly beneficial for the Operations Control Center Manager II at Cruise, particularly within a 24/7 organization. Additionally, prior involvement in rapidly scaling companies or within the autonomous vehicle industry can give candidates a competitive edge, as these experiences align closely with our operations.

Cruise is uniquely positioned in the automotive industry through its partnerships with major players like General Motors and Honda. This integration enhances our operational capabilities and gives the Operations Control Center Manager II a unique opportunity to lead within a cutting-edge technology landscape, contributing to the development of self-driving vehicles at scale.

When asked about your leadership style, it's beneficial to emphasize a collaborative approach where you value input from team members. Discuss how you facilitate open communication and foster teamwork, and provide examples of how you've successfully led teams through challenges.

In responding to this question, detail your strategies for assessing the situation quickly, gathering pertinent information, and making decisive actions. Highlight any past experiences where you navigated operational issues effectively and the outcomes of those actions.

It's essential to convey clarity and maintain transparency during a crisis. Share techniques such as establishing clear communication protocols, utilizing concise summary reports, and engaging the right stakeholders promptly to ensure everyone is aligned and can make informed decisions.

Describe your approach to prioritization, which may include using data-driven insights, maintaining a flexible mindset, and understanding the critical impacts of each task on operational integrity. Provide examples of how you've successfully juggled competing priorities in past roles.

Discuss your belief in leading by example, maintaining open dialogue with team members, and celebrating small wins. Give specific instances where you've kept your team motivated during challenging operations, showing your capability to support them emotionally and professionally.

Here, provide a specific example of how you identified a gap in existing processes, the steps you took to build a case for change, and how you presented it to senior leadership. Use this to showcase your analytical skills and persuasive communication.

Outline your approach to creating and updating operational protocols, ensuring team training, and regular audits to verify adherence. Highlight any relevant experience where you ensured compliance in past positions, demonstrating your ability to maintain rigorous standards.

Share your familiarity with key performance indicators and analytical tools that you’ve utilized to assess operational health. Discuss how you've used data to inform decision-making processes and improve operational efficiency.

Talk about the importance of collaboration and communication. Describe your techniques for fostering strong relationships, such as regular check-ins, building rapport through social interactions, and working alongside teams during joint projects.

Express your passion for technology and innovation, emphasizing how the autonomous vehicle industry's potential for societal impact inspires you personally and professionally. Share any relevant experiences you've had that fuel this enthusiasm.