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Engagement Marketing Manager

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. 


At Sur La Table, the Engagement Manager serves as the primary liaison between our key partner and the SLT, ensuring seamless communication and alignment of expectations.

They oversee project planning, resource allocation, and timelines to deliver projects on time and within budget. By fostering a collaborative environment, they motivate team members and proactively solve problems to keep projects on track. Ensuring client satisfaction, they will contribute to long-term business partnerships and loyalty through effective leadership, project management expertise, and high emotional intelligence. They ensure the smooth operation of partner projects within the company and safeguard that contract terms and conditions are met, creating win-win scenarios for both the company and the partner. 


This position reports to the Head of Brand Marketing


What you get to do every day:
  • Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded while acting as the primary point of contact for a key partner and build long-term relationships. 
  • Negotiate partnership agreements in line with the company’s strategic goals and ensure contract terms and conditions are met. 
  • Team Leadership: Provide guidance, training, and support to team members. 
  • Oversee the execution of partner projects, ensuring timely delivery and quality standards are met. 
  • Serve as the primary point of contact between the company and partner, facilitating clear and effective communication. 
  • Address and resolve any partner issues or concerns promptly and efficiently. 
  • Collaborate with partner and GTM leadership to develop strategies that align with their   business goals and objectives. 
  • Prepare and present regular reports on project status, partner satisfaction, and team performance. 
  • Work closely with other departments, such as digital and creative teams, to ensure cohesive and integrated service delivery. 
  • Perform additional responsibilities as assigned by the manager. 


What you bring to the role:
  • Proven experience, 5+ years, as a Client Services Manager, partner manager or in a similar role within an agency or brand setting. Experience in marketing or understanding of marketing fundamentals is critical. 
  • Strong negotiation skills with the ability to resolve issues. 
  • Strong communication, interpersonal, and leadership skills. Ability to manage multiple projects and clients simultaneously. 
  • Bachelor’s degree in Business, Marketing, Communications, or a related field. 
  • Technical Proficiency: Familiarity with CRM software and project management tools. 
  • Excellent problem-solving abilities and a proactive approach to client management. 
  • High level of customer service orientation and the ability to foster long-term client relationships. 
  • Knowledge of performance reporting and financial/budgeting processes. 
  • Strong proficiency in Microsoft Office programs, specifically, Outlook, Word, Excel and PowerPoint. 


What’s in it for you?
  • PTO  
  • Medical/Dental/Vision and a variety of supplemental policies available  
  • Company 401K match 
  • Company Health Spending Account (HSA) match 
  • Company provides group life insurance at no cost  
  • COBRA reimbursement for salaried employees until health insurance eligible  
  • Paid Holidays  
  • Birthday off with pay! 
  • Pet Insurance 
  • Generous employee discounts 


What our interview process looks like:
  • Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better: 
  • 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us! 
  • 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently. 
  • 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal. 
  • ✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about. 


$100,000 - $115,000 a year

This position may not be performed, in whole or in part, in New York City (whether from an office, in the field, or remotely from the candidate's home).  

 

CSC Generation family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.  

 

CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

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Average salary estimate

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$100000K
$115000K

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What You Should Know About Engagement Marketing Manager, CSC Generation

Are you ready to take on a dynamic role as an Engagement Marketing Manager at Sur La Table in Seattle, WA? If you have a passion for connecting with clients and driving successful partnerships, this could be the perfect opportunity for you. At Sur La Table, we are more than just a kitchenware store; we celebrate cooking and the joy of sharing food, and you're invited to be a key player in our mission. As the Engagement Marketing Manager, you will serve as the bridge between Sur La Table and our key partners, ensuring that communication flows seamlessly and that expectations are always met. Your ability to foster strong relationships and resolve issues efficiently will be critical in delivering projects on time and on budget. You’ll also engage in team leadership, mentoring fellow team members while overseeing project execution. With your keen negotiation skills, you will align partnership agreements with our strategic goals, enhancing long-term business relations and loyalty. You'll take charge of preparations and presentations, keeping both the team and partners informed on project statuses and performance. We're looking for someone with at least 5 years of experience in client services or partner management and a deep understanding of marketing principles. If you're ready to make your mark in a supportive and energetic environment, Sur La Table is the place for you to shine and contribute to an exceptional culinary experience for our customers.

Frequently Asked Questions (FAQs) for Engagement Marketing Manager Role at CSC Generation
What are the responsibilities of an Engagement Marketing Manager at Sur La Table?

The Engagement Marketing Manager at Sur La Table is responsible for building strong client relationships, negotiating partnership agreements, leading project execution, and ensuring timely delivery while reporting on performance metrics. This role acts as the primary point of contact for key partners, making clear communication and strong leadership vital.

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What qualifications does Sur La Table seek in an Engagement Marketing Manager?

Sur La Table looks for candidates with a minimum of 5 years of experience in client services or partner management, strong negotiation and communication skills, and a Bachelor’s degree in Business, Marketing, Communications, or a related field. Proficiency in project management tools and CRM software is also highly valued.

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How does Sur La Table define success for the Engagement Marketing Manager role?

Success for the Engagement Marketing Manager at Sur La Table is defined by the ability to foster strong partnerships, meet project timelines and budgets, and maintain high levels of client satisfaction. Additionally, effective leadership in guiding team performance and collaboration across departments contributes to this success.

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What key skills are necessary for an Engagement Marketing Manager at Sur La Table?

Key skills include strong leadership, superior communication, exceptional problem-solving abilities, negotiation acumen, and a firm grasp of marketing principles. Being adept at managing multiple projects simultaneously while delivering top-notch client service is also essential.

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What can I expect in terms of career development as an Engagement Marketing Manager at Sur La Table?

As an Engagement Marketing Manager at Sur La Table, you'll have opportunities for professional growth through mentorship and ongoing training, with a focus on leadership development and strategic marketing initiatives that bolster your career path and enhance your skill set.

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Common Interview Questions for Engagement Marketing Manager
Can you describe a time when you successfully managed a difficult client relationship?

Highlight a specific instance where you turned a challenging situation into a successful outcome. Discuss your approach to communication and problem-solving and how you maintained a positive relationship despite obstacles.

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What strategies do you use to negotiate partnership agreements?

Share your approach to negotiation by discussing techniques like preparation, understanding partner needs, being flexible, and finding common ground. Provide an example of a previous successful negotiation.

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How do you prioritize multiple projects while ensuring client satisfaction?

Explain your time management and prioritization strategies. Discuss tools or methodologies you use to stay organized and how you communicate with clients to manage expectations effectively.

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What do you think are the most important qualities of an Engagement Marketing Manager?

Discuss qualities such as strong communication, empathy, adaptability, and leadership skills. Support your points with examples of how these qualities have helped you succeed in your previous roles.

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How do you measure the success of your marketing campaigns?

Talk about specific metrics you track, such as client satisfaction scores, project completion rates, and ROI. Emphasize the importance of using data to analyze performance and inform future strategies.

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Can you provide an example of a successful project you led in your past role?

Select a project that showcases your leadership and project management skills. Discuss your approach, the challenges faced, how you successfully navigated them, and the results achieved.

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How do you handle conflicts within your team or with clients?

Discuss your conflict resolution style, emphasizing open communication and collaboration. Share an example of a past conflict and how you successfully resolved it while maintaining a positive relationship.

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What role does team collaboration play in marketing management?

Highlight the significance of team collaboration in driving marketing initiatives. Discuss your experience working with cross-functional teams and how collaboration has improved project outcomes in your past roles.

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How do you stay updated with the latest marketing trends?

Share your methods for researching and staying informed about industry trends, such as following relevant publications, attending webinars, and participating in professional networks.

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Why are you interested in working for Sur La Table as an Engagement Marketing Manager?

Express your passion for the culinary arts and how Sur La Table's mission aligns with your professional values. Discuss what specifically excites you about the opportunity to contribute to their team and growth.

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Full-time, on-site
DATE POSTED
December 20, 2024

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