Floor Lead (Sur La Table) Part time

The Floor Lead at Sur La Table is essential for driving daily store operations. This individual supports the General Manager or Store Manager by inspiring both employees and customers. Key responsibilities include managing staff performance, ensuring excellent customer service, coaching employees, maintaining inventory levels, and fostering a positive work environment. They take charge of stocking merchandise according to visual standards and may also handle critical transactions including receiving and inventory management. With a focus on culinary enthusiasm, the Floor Lead plays a crucial role in creating a memorable shopping experience.

To be considered for the Floor Lead position at Sur La Table, candidates typically need at least one year of retail sales and customer service experience, with prior supervisory experience as a strong preference. Familiarity with POS systems and basic proficiency in MS Office, particularly Outlook, Word, and Excel, are also beneficial. In some cases, Food Handlers Certification may be required. A passion for cooking and an ability to inspire team members can significantly enhance a candidate's eligibility for this role.

The Floor Lead at Sur La Table will experience a dynamic retail environment that involves a combination of standing, moving about the sales floor, coaching employees, and assisting customers. They must be prepared to communicate verbally with team members and customers effectively, stay stationary for extended periods, and manage a variety of physical tasks—including lifting merchandise up to 35 lbs and climbing ladders. The role requires flexibility in work schedules to accommodate different store hours throughout the week and year.

At Sur La Table, career development is a fundamental aspect of being a Floor Lead. This position offers ample opportunities for hands-on training, guiding employees to enhance their skills, and providing leadership experience within a supportive environment. The Floor Lead is encouraged to continually improve their product knowledge and operational expertise. Sur La Table believes in recognizing potential, allowing motivated individuals to advance in the company based on their performance and dedication to excellence in customer service.

The Floor Lead at Sur La Table can expect a competitive pay range of $16.50 to $18.32 per hour. Beyond competitive wages, employees also benefit from a generous employee discount and access to a 401K plan. This reflects Sur La Table's commitment not only to providing a supportive workplace but also to ensuring financial security and rewards for their dedicated staff.

In your response, highlight specific roles you've held in retail and illustrate how you effectively contributed to customer satisfaction and sales objectives. Be sure to mention any leadership experience you possess and discuss how you've motivated teams to succeed.

Share a structured approach on how you assess tasks based on urgency and importance. Emphasize the importance of clear communication, delegation, and staying flexible to adapt to changing store dynamics.

Discuss the importance of timely and respectful communication. Provide examples showing how you regularly check in with team members, observe their performance, and offer specific, actionable feedback that aids their development.

Relate a specific anecdote where you turned a negative customer experience into a positive one. Emphasize your ability to listen actively, empathize, and find solutions that satisfy both the customer and the company’s policies.

Express your strategy for communicating policies effectively, providing team training, and leading by example to demonstrate adherence. Mention the importance of accountability and supporting staff in understanding these policies.

Talk about your approach to learning, such as seeking product training, accessing available resources, and staying updated on new merchandise. Show your enthusiasm for culinary products and how this knowledge enhances customer interactions.

Provide insights into how you ensure adequate stock levels, the display of merchandise aligns with visual standards, and the importance of regular inventory checks. Demonstrating organization and attention to detail is key.

Define teamwork as a collaborative effort that enhances overall store performance. Share methods you utilize, such as team meetings, celebrating successes, and encouraging open communication, to strengthen your team’s dynamic.

Articulate your genuine interest in Sur La Table's mission to inspire customers through culinary experiences. This is an opportunity to express your passion for cooking, community engagement, and dedication to excellent customer service.

Reflect on your ability to be flexible and responsive as a leader, emphasizing your willingness to learn from others. Share experiences where you've successfully adapted your approach based on team needs and situational context.