Credit Controller

As a Credit Controller at Culligan, your main responsibilities include maintaining ledgers that accurately record customer debts, managing communications and resolving queries. You will ensure timely cash collection and have a pivotal role in negotiating and concluding debt cases with both internal teams and external customers. Additionally, accurate administration of customer account notes and collaboration with necessary operational teams will be a significant part of your daily tasks.

To qualify for the Credit Controller position at Culligan, you need at least one year of experience in credit control. Strong oral, negotiation, and written communication skills are essential. Proficiency in Microsoft Office tools is required, and while experience with ERP systems is preferred, full training will be provided. A strong customer service track record is also a must!

The Credit Controller role at Culligan follows a Monday to Friday working schedule from 8:45 am to 5 pm. We recognize the importance of work-life balance, which is why we offer a flexible hybrid working model allowing you to work two days at home and three days in the office.

Credit Controllers at Culligan enjoy an attractive benefits package, including life assurance, a generous 25 days of holiday along with bank holidays, company pension scheme, and sick pay after a qualifying period. Additional perks include enhanced paternity and maternity benefits, shopping discounts, access to an Employee Assistance Programme, and opportunities for professional growth.

Yes! Culligan is committed to the professional development of its employees. As a Credit Controller, you will have various opportunities for career progression, allowing you to grow within the company while enhancing your skills and expertise in the field.

When answering this question, highlight your relevant experience and specific examples of how you successfully managed customer accounts, resolved disputes, and collected payments. Ensure you connect your past roles with the responsibilities outlined for the Credit Controller position at Culligan.

It's important to outline your communication strategy, emphasizing active listening, empathy, and negotiation skills. Provide an example of a challenging situation and how you handled it, ensuring to highlight a positive outcome while maintaining professionalism.

Discuss any experience you have with credit control software, ERP systems, or Microsoft Office tools. If you've used specific software that could be relevant to the Credit Controller role at Culligan, share how it helped you accomplish your tasks effectively.

Explain your method for prioritizing tasks, such as categorizing accounts based on urgency or payment timelines. Sharing a credible example from your past experience could illustrate your effectiveness in juggling multiple responsibilities.

Detail your process for maintaining accurate records, such as regular audits, staying organized, and using spreadsheets or accounting software. You might also share a scenario when accurate record-keeping led to a positive outcome in your previous role.

Provide a specific instance where you navigated a payment dispute effectively. Focus on your approach, communication skills, and how you reached a mutually beneficial resolution for both the customer and the company.

Mention any relevant training, professional associations, or industry publications you follow to stay informed about credit control best practices. Highlighting your commitment to continuous learning can be an impressive quality during an interview.

Reflect on intrinsic motivations such as solving problems, helping customers, or contributing to the financial health of a company. Share how these motivations align with the core values of Culligan and enhance your performance in the role.

Discuss your approach to communication, focusing on clarity, professionalism, and active listening. You might want to provide examples that illustrate your ability to adjust your communication style based on the situation and customer needs.

This is a chance to demonstrate your research on Culligan. Speak about their commitment to innovative water solutions, customer service, or sustainability efforts. Sharing your admiration for these values shows your alignment with their mission.