Payment Posting Specialist

As a Payment Posting Specialist at our company, your primary responsibilities include accurately posting payments, denials, and adjustments to patient accounts from various payers, ensuring timely updates to maintain precise account balances, reconciling discrepancies, and resolving issues by collaborating with insurance carriers, patients, and internal teams.

To qualify for the Payment Posting Specialist position, candidates should have a high school diploma or equivalent, with an Associate’s or Bachelor’s degree in healthcare administration preferred. Additionally, 1-3 years of experience in payment posting or revenue cycle management, familiarity with ICD-10 and CPT codes, and proficiency in billing software and Microsoft Excel are essential.

Unfortunately, remote work is not an option for the Payment Posting Specialist position at our company. This role requires you to work Monday-Friday at our Corporate office in Northbrook, IL, where you’ll be closely integrated with the Revenue Cycle Management team.

Payment Posting Specialists at our company can expect a range of competitive benefits including health, dental, vision coverage, and a 401k with matching. We are committed to supporting our employees’ well-being both inside and outside the workplace.

In the Payment Posting Specialist role, you’ll play a crucial part in managing the collections process for unpaid claims by collaborating with other departments to resolve outstanding balances. Your analytical skills will help you identify denial trends and potential issues, streamlining efforts to recover payments efficiently.

When answering this question, outline the steps you take to ensure accuracy, such as verifying payment information, using electronic systems for posting, and regularly auditing accounts to catch discrepancies early.

Discuss your approach to resolving discrepancies, like cross-referencing records, communicating with insurance carriers, or utilizing internal resources to ensure a prompt resolution, demonstrating your problem-solving skills.

Provide examples of how you’ve reviewed and utilized remittance advice or EOB documents in your past roles, emphasizing attention to detail and understanding of how these documents affect patient accounts.

Share your experience working within HIPAA regulations, stressing the importance of patient confidentiality, and demonstrate your knowledge of ICD-10 by explaining how it applies to payment postings.

Discuss specific billing software and office applications that you have utilized, highlighting your proficiency and any personal successes in streamlining processes or improving accuracy through their use.

Illustrate your ability to manage multiple responsibilities by describing your time management strategies, such as creating to-do lists, setting deadlines, or using project management tools to keep everything organized.

Explain your commitment to continuous learning, perhaps through attending workshops, following industry news, and reading relevant publications to keep up-to-date with changes that could impact payment posting.

Present a specific situation where you solved a payment-related challenge, focusing on the steps you took to address the issue, who you collaborated with, and the final outcome, showcasing your problem-solving skills.

Share a story about how you leveraged data to identify trends that necessitated adjustments in existing processes, the actions you proposed or implemented, and the positive impact it had on efficiency.

Discuss the critical nature of accuracy in this role, emphasizing how even small errors can lead to significant discrepancies affecting the financial health of patient accounts and the organization.