Lead Store Associate - job 1 of 11

As a Lead Store Associate at Curaleaf, you will be responsible for providing top-notch customer service, supporting daily operations, and acting as the Leader on Duty. Your duties will include assisting with sales strategies, managing cash, overseeing inventory, and training team members. You will also handle guest interactions and concerns, ensuring a welcoming experience for all.

To apply for the Lead Store Associate role at Curaleaf, candidates should have at least one year of retail leadership experience. Strong communication skills, a solutions-oriented mindset, and flexibility to work varied hours are essential. Experience in the cannabis industry is a plus, but not required.

The work environment for a Lead Store Associate at Curaleaf is professional and dynamic. You'll be engaging with customers in a retail setting, using standard office equipment like POS systems, and managing various operational tasks. The role includes physical requirements, such as standing for long periods and lifting items, so being adaptable and having a high stress tolerance is essential.

As a Lead Store Associate, you will embody Curaleaf’s mission of enhancing lives through cannabis. By providing exceptional customer service, educating guests on products, and fostering a positive team environment, you directly contribute to our goal of changing perceptions and creating a welcoming atmosphere in the cannabis industry.

Curaleaf values career development, and as a Lead Store Associate, you will have the opportunity to grow within the company. With a commitment to promoting from within, you'll gain the skills and experience necessary for potential advancement into management roles or other departments as you demonstrate leadership and a strong work ethic.

In handling difficult guest interactions, it’s crucial to maintain a calm demeanor and actively listen to the guest's concerns. I would empathize with their situation and reassure them that we will find a solution. It’s important to follow company guidelines while ensuring the guest feels valued and heard.

Sure! When training a team member, I focus on clear communication and hands-on demonstrations. For instance, I once trained a new associate on our cash handling procedures by walking them through the process step-by-step, allowing them to practice while providing real-time feedback. This approach helps build their confidence and ensures accuracy.

To maximize sales, I would implement a strategic approach that includes understanding customers’ needs, actively promoting current deals, and using floor coaching to encourage associates to engage with guests effectively. Monitoring sales reports to identify trends and implementing targeted promotions would also be key.

In a previous position, I encountered a conflict between two team members. I facilitated a meeting, allowing each to express their perspective. By mediating the discussion and fostering open communication, we were able to identify a compromise that not only resolved the issue but also strengthened teamwork moving forward.

Delivering exceptional customer service means going above and beyond to meet the needs of every guest. It involves being proactive in understanding their preferences, providing knowledgeable information about products, and ensuring they leave with a positive experience that encourages them to return.

Staying informed on cannabis products and regulations is essential for any Lead Store Associate. I regularly read industry publications, follow reputable social media channels, and participate in relevant training sessions. Engaging with customers also helps stay current, as they often share insights about new products.

To motivate my team in reaching sales targets, I would set clear goals, celebrate achievements, and encourage healthy competition. I believe in creating a supportive culture where team members feel empowered to share innovative ideas and strategies that could help us meet or exceed our targets.

Effective communication is key as a Lead Store Associate. It ensures that my team is aligned with store goals, fully trained on product knowledge, and responsive to customer needs. Open lines of communication create a collaborative environment, allowing us to solve problems more efficiently.

On busy days, I prioritize tasks by identifying the most critical responsibilities first, such as customer service and inventory management. I also utilize scheduling tools to ensure that associates are effectively assigned based on peak times while remaining adaptable to the day’s flow.

I bring a combination of retail leadership experience, strong customer service skills, and a genuine passion for the cannabis industry. My collaborative approach and commitment to fostering a positive team environment align perfectly with Curaleaf’s values, making me a beneficial addition to your team.