Lead Store Associate - job 9 of 19

As a Lead Store Associate at Curaleaf, your primary responsibilities include offering exceptional customer service, managing daily store operations, and being a motivational leader on the sales floor. You will help execute business strategies to achieve sales, manage cash handling, and provide guidance and training to your team, all while ensuring a welcoming environment for guests.

To qualify for the Lead Store Associate position at Curaleaf, candidates must possess at least one year of experience in a retail leadership or supervisory role. Strong communication skills, the ability to coach team members, and flexibility to work various shifts including nights and weekends are crucial. Previous experience in the cannabis industry is a plus but not required.

The hourly pay for a Lead Store Associate at Curaleaf ranges from $18.50 to $20.50, depending on experience. In addition to competitive pay, Curaleaf offers generous benefits including health insurance, PTO, a 401(K) retirement plan, and opportunities for career growth within a vibrant and supportive work environment.

Curaleaf actively promotes community involvement through its Rooted in Good initiative, which encourages employees to engage in local outreach and positive change. The company values corporate social responsibility, making efforts to educate and contribute to the communities where it operates.

Lead Store Associates at Curaleaf work in a dynamic retail environment that values collaboration and a positive atmosphere. The role involves regular customer interactions, hands-on leadership, and maintaining operational excellence, all while being part of an innovative company striving to redefine the cannabis experience.

When discussing your leadership style, emphasize how you focus on creating an empowering environment for your team. Share examples of how you've coached and developed associates, drawing from your experiences to highlight a collaborative and supportive approach that drives performance.

Demonstrating your conflict-resolution skills is key. Explain your approach to actively listening to customers, understanding their concerns, and taking prompt action to resolve issues while maintaining a positive attitude. Highlighting specific instances where you've turned complaints into positive experiences can be very effective.

Be prepared to discuss your hands-on experience with inventory management techniques. Detail the processes you've implemented to ensure stock accuracy, loss prevention strategies you’ve used, and how you’ve worked with your teams to improve inventory practices in previous roles.

Discuss your strategies for motivation, such as setting clear goals, celebrating team achievements, and providing constructive feedback. Share how fostering a positive and inclusive environment keeps team members engaged and enhances overall performance.

Familiarize yourself with Curaleaf's Rooted in Good initiative, discussing how the company focuses on making a positive impact on communities through outreach and partnerships. Articulating your alignment with these values can underscore your commitment to the role.

Choose a specific instance where your input improved operations or customer service. Briefly outline the challenge, the steps you took to implement a solution, and the positive outcome it generated, showcasing your proactive approach.

Emphasize your attention to detail and understanding of relevant regulations. Discuss how you prioritize training for yourself and your team on compliance guidelines, and how you’ve created processes to ensure consistent adherence in previous roles.

Talk about the importance of identifying customer needs and tailoring your approach to match those. Share examples of upselling or cross-selling techniques that have been successful for you and how you teach those skills to your team.

Communication is fundamental to a Lead Store Associate's role. Highlight your ability to effectively relay information between management and associates, and encourage open dialogue within your team. Provide examples of how good communication has led to better teamwork and guest experiences.

Explain your method for prioritizing based on urgency and impact. Share your experiences of juggling various tasks and ensuring successful outcomes by establishing clear priorities, delegating effectively, and maintaining a focus on guest satisfaction.