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Assistant Property Manager, Multifamily

Job TitleAssistant Property Manager, MultifamilyReserve at Drakes Creek (https://www.reservedrakescreek.com/)Job Description SummaryThe Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high-level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property.Job DescriptionESSENTIAL JOB DUTIES:• Ensuring the smooth running of our community in a fast-paced environment.• Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.• Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.• Complete lease/renewal paperwork to ensure completion to company standards.• Track and evaluate advertising, and all client traffic.• Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.• Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.• Maintain residents' files in accordance with company standards.• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.• Manage and maintain all aspects of overall community budget and finances.• Work with leasing staff to ensure that leasing/marketing goals are being met.COMPETENCIES:• Effective communication and customer service skills.• Computer literate, including Microsoft Office Suite and internet navigation skills.• General office, bookkeeping and sales skills and excellent oral and written communication skills• Determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member.• Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.• Work with leasing staff to ensure that leasing/marketing goals are being met.• Be able to manage a team.• Perform any other related duties as required or assigned.IMPORTANT EDUCATION• Bachelor’s Degree preferred• High School Diploma, GED, Technical or Vocational school requiredIMPORTANT EXPERIENCE• 3+ years of Property Management experience• 1+ years of Management experienceWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”
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$65K

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What You Should Know About Assistant Property Manager, Multifamily, Cushman & Wakefield

Are you ready to make your mark in the world of property management? Join the team at Reserve at Drakes Creek in Hendersonville, TN as an Assistant Property Manager, Multifamily! In this exciting role, you'll be at the forefront of maintaining our community to market-ready standards while ensuring every resident experiences top-notch service. You'll work closely with the Property Manager, diving into the nitty-gritty of operations that encompass everything from maintenance and lease administration to budgeting and marketing strategies. Your contribution will be vital in driving resident satisfaction and boosting property revenue. With your leadership skills, you'll inspire and manage a high-performing onsite team, fostering an environment where everyone feels motivated to excel. Being an Assistant Property Manager means juggling various responsibilities, such as overseeing effective communication with residents, resolving conflicts, and managing all facets of the property’s financial performance. The job requires someone who’s not just organized but has the knack for making connections with residents and staff alike. If you have a strong foundation in property management, a passion for customer service, and at least 3 years of experience in the field, this role at Cushman & Wakefield could be your next big career step. Embrace the challenge and the opportunity to shape a vibrant community while furthering your professional journey!

Frequently Asked Questions (FAQs) for Assistant Property Manager, Multifamily Role at Cushman & Wakefield
What are the primary responsibilities of the Assistant Property Manager at Cushman & Wakefield?

The Assistant Property Manager at Cushman & Wakefield is responsible for overseeing daily operations to ensure a well-maintained and thriving community. This includes assisting the Property Manager with tasks like lease administration, budgeting, marketing strategies, staff management, and providing exceptional service to residents. You'll make a significant impact by contributing to the overall performance of the property and enhancing the living experience for all residents.

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What qualifications do I need to become an Assistant Property Manager at Reserve at Drakes Creek?

To qualify for the Assistant Property Manager role at Reserve at Drakes Creek, you should possess a high school diploma or equivalent, with a Bachelor’s Degree preferred. You'll need at least 3 years of property management experience along with 1 year in a management role. It's essential to have strong communication skills, be computer literate, and have a customer service-focused mindset to excel in this position.

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What skills are essential for success as an Assistant Property Manager at Cushman & Wakefield?

Success in the Assistant Property Manager position at Cushman & Wakefield hinges on effective communication, superior customer service, and strong organizational abilities. You'll also need competency with computer software, particularly the Microsoft Office Suite, and have a solid grasp of bookkeeping and sales skills. A knack for team leadership and conflict resolution will also be crucial in ensuring a positive living environment for residents.

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Can you describe the work environment for an Assistant Property Manager at Reserve at Drakes Creek?

The work environment for the Assistant Property Manager at Reserve at Drakes Creek is predominantly an office setting, though the role requires regular outdoor travel between properties. You’ll utilize standard office equipment and may be asked to work in various weather conditions while managing the needs of the community. The position offers a dynamic and fast-paced atmosphere where no two days are the same.

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What opportunities for advancement exist for an Assistant Property Manager at Cushman & Wakefield?

As an Assistant Property Manager at Cushman & Wakefield, you'll find numerous opportunities for career advancement, thanks to the company’s commitment to employee development. With strong performance and dedication, you can progress to higher management roles, such as Property Manager or Regional Manager. Continuous training and networking within the company will further foster your career growth in the property management field.

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Common Interview Questions for Assistant Property Manager, Multifamily
What motivates you to work as an Assistant Property Manager?

When answering this question, share your passion for property management and helping residents enjoy their living experience. Mention how you thrive in dynamic environments and enjoy the challenge of problem-solving, which is crucial for an Assistant Property Manager.

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How do you prioritize tasks in a busy property management environment?

Demonstrate your organizational skills by discussing how you utilize tools like to-do lists or project management software to prioritize tasks. Emphasize the importance of assessing which tasks impact resident satisfaction or operational success the most.

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How would you handle a conflict between residents?

Discuss your approach to conflict resolution, highlighting your ability to listen to both parties, remain neutral, and seek a solution that meets the needs of both residents. It's vital to convey your commitment to maintaining harmony within the community.

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What experience do you have with budgeting and financial management?

Share examples of your past experiences managing budgets, such as tracking expenses, forecasting financial needs, and identifying areas for cost savings. Highlight your analytical skills and attention to detail when it comes to financial reporting and audits.

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Can you describe a time when you motivated your team?

Provide a specific example where you inspired your team by setting clear goals, providing regular feedback, and recognizing their achievements. Emphasize the importance of communication and building a positive team environment to enhance performance.

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How do you ensure compliance with company policies?

Explain your strategy for staying informed about the company's policies, such as regular training sessions or team meetings. Discuss how you would model compliance and ensure your team follows the established procedures consistently.

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What strategies would you implement to increase resident retention?

Share your ideas on enhancing resident satisfaction, such as implementing regular feedback loops, organizing community events, and ensuring prompt resolution of issues. Focus on how these strategies can create a sense of community and loyalty among residents.

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How do you track and evaluate marketing effectiveness?

Talk about the metrics you use to assess marketing efforts, including tracking conversion rates, resident inquiries, and overall traffic to the property. Emphasize the importance of analytics in shaping future marketing strategies.

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How would you train and develop your team members?

Outline your approach to team development, including identifying individual strengths, setting personalized goals, and providing ongoing training opportunities. Discuss how you believe in investing in team members for overall success.

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What do you believe is the key to successful tenant relations?

Convey your belief that effective communication and fostering a positive atmosphere are fundamental to strong tenant relations. Emphasize the importance of being approachable, responsive, and proactive in addressing tenant needs.

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Full-time, on-site
DATE POSTED
December 17, 2024

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