Customer Care Specialist (Remote)

Remote

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe & easy for people to ask for help & support causes—for themselves, each other, & their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe & Classy have empowered people & organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Customer Care Specialist who will offer effective & empathetic support to our customers & ensure that appropriate actions are taken to resolve customer problems & concerns.

The Job…

• Make a difference by offering human support to our customers, connecting directly with organizers who are gathering support from their communities & generous donors who impact the success of each cause
• Work in a dynamic environment, where you’ll need to be resourceful, creative, adaptable & solution focused 
• Help our customers to successfully transfer raised funds to their bank accounts, coach them to succeed through their fundraising experience, & help them navigate tricky troubleshooting scenarios, all through some of the most exciting & tough moments of their lives
• Provide support via live chat & email, & passionately champion customer feedback to improve the GoFundMe experience 

You… 

• Fluent English speaker - This is a must. Proficiency in other languages is a plus!
• Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide an effortless experience to our customers. 
• Customer Centric - You care about the experience our customers are having & understand the impact you have on their GoFundMe experience
• Compassionate - You truly care about people & want to help them, demonstrating strong emotional intelligence & the ability to adjust your approach based on the customer’s situation
• Adaptable - You enjoy being part of a growing organization, thriving under new challenges & an ever-evolving environment
• Effective communicator - You are a strong writer & someone who is able to confidently use communication as a tool to address our customers’ needs
• Tech-Savvy - You are comfortable working in an online space, learning new tools quickly & troubleshooting tech-issues
• Critical, solution-minded thinker - You can identify potential challenges & trends, & propose solutions. Everyone owns the success of our team! 
• Detial oriented - Did you notice "detail" is misspelled? 
• Resourceful - You are able to research independently, organize your resources effectively, & discover creative solutions to challenges you may encounter
• Invested in personal growth - You have a growth mindset, hunger for feedback, & a strong desire to learn
• Team Player - You enjoy empowering others, celebrating their wins, & supporting others’ growth

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans & 85% for employee + dependent plans) & employer HSA contributions 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, & family planningA variety of mental & physical wellness programs to support employees  
• Paid parental leave & family planning stipend
• Supportive paid time off policies including vacation, sick/mental health days, volunteer days, company holidays, & a floating holiday to use at your discretion
• Learning & development & recognition programs
• Gives Back Program where employees can nominate a fundraiser every month for a donation from the company
• Inclusion, diversity, equity, & belonging are vital to our priorities & we continue to evolve our strategy to ensure DEI is embedded in all processes & programs at GoFundMe. Our Diversity, Equity, & Inclusion team is always finding new ways for our company to uphold & represent the experiences of all of the people in our organization.
• Employee resource groups
• Your work has a real purpose & will help change lives on a global scale
• You’ll be a part of a fun, supportive team that works hard & celebrates accomplishments together 
• We live by our core values: Fueled by Purpose, Find a Way, Impatient to be Great, & Earn Trust Everyday
• We are a certified Great Place to Work, are growing fast, & have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds & experiences. We are committed to providing diversity, equity, & inclusion training to all employees, & we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $50,000 - $65,000 + equity + benefits. Our salary ranges are determined by role, level, & location. Individual pay is determined by work location & additional factors including job-related skills, experience, & relevant education or training.

Learn more about GoFundMe...

A Year in Giving: 2022

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Why GoFundMe

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