Customer Service Representative, Omnicare

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:
At Omnicare, compassion is at the center of everything we do.
 

• As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure you are able to provide top tier service and resolution for our patient accounts.

As Consumer Support Specialist you will be responsible for monitoring the receivables on patient accounts in a long term care setting. This role is essential to ensuring patient financial services are handled properly. The Consumer Support Specialist position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.

In addition the Consumer Support Specialist will:

• Field inbound phone calls to serve as customer support for long term care residents, responsible parties and facilities. 
• Collect information and verify account specific billing, insurance and coding.
• Update and document customer accounts designated in work campaign.
• Verify accuracy of existing account standing and progress accounts accordingly.
• Conduct outbound calls to reconcile account issues and outstanding account balances.
• Ensure compliance through strict adherence to federal and state laws, as well as company policy.
• Payment processing and post follow-up.
• Participate in corporate campaign strategies to further leadership led initiatives.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications:

• 6+ months experience in customer service and a high-volume environment.
• 6+ months experience using Microsoft Office, specifically Outlook, Word and Excel.
• Technical proficiency in working in multiple systems and software’s simultaneously.
• Strong written, and verbal communication.

Education:

• Verifiable High School Diploma or GED (Required)

 

 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.