Customer Service Representative

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary:This position is fully remoteThis position is permanent work from home role for any candidates in the EST & CST time zone. Please note the hours for this position are the following:Training Schedule: 8-10 weeks; 8:30 am-5:00 pm EST- Monday-Friday. (No time off is allowed during this time, no exceptions)Permanent Schedule: Can start as early as 8am and end as late as 6pm EST Monday-FridayWe are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group.Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our member’s expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.• Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.• CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.• CSRs participate in ongoing training and engage in self-development.• The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.• The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.• Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.• Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.Required Qualifications1- 2 years of customer service experience1- 2 years of health insurance experiencePreferred QualificationsN/AEducationHigh School DiplomaEducationHigh School DiplomaPay RangeThe typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsWe anticipate the application window for this opening will close on: 09/16/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.