Field Sales Representative - job 4 of 5

As a Field Sales Representative at CVS Health, your responsibilities include developing community relationships, generating leads by engaging with Medicare seniors, and maintaining regular interactions with prospects. You'll also collaborate with managers and peers to drive local patient growth, manage customer information within the CRM system, and address any concerns that new patients may have about Oak Street Health.

To excel as a Field Sales Representative at CVS Health, candidates should have strong interpersonal skills, sales or healthcare experience, and the ability to manage multiple priorities. Fluency in additional languages, such as Spanish, Polish, or Russian, can be advantageous. Candidates should also demonstrate a positive attitude and a commitment to delivering exceptional patient experiences.

CVS Health supports its Field Sales Representatives through comprehensive training programs, ongoing support from Outreach Managers and Directors, and a competitive benefits package that includes healthcare options, 401(k) matching, and wellness programs. The company fosters an inclusive workplace where every colleague feels valued and empowered to contribute to the team's success.

The typical pay range for a Field Sales Representative at CVS Health is between $18.50 and $35.29 per hour. The exact salary may vary depending on factors such as experience, education, and geographic location. Additionally, this position is eligible for a bonus or short-term incentive program.

Being 'Oaky' at CVS Health means radiating positive energy, assuming good intentions, and creating an unmatched patient experience. It embodies a commitment to clinical excellence, taking ownership, and delivering results. This spirit fosters a collaborative environment that encourages team members to set high standards for themselves and for the care they provide.

To build relationships effectively, I focus on understanding the unique needs and concerns of potential clients. I take the time to listen actively and connect on a personal level, ensuring that I establish trust and rapport. Sharing relevant information about services and showing empathy fosters a strong connection, making it easier to engage clients.

In my previous sales role, I organized community events tailored to the interests of my target audience. By collaborating with local organizations, I was able to introduce our services directly to potential clients, resulting in a 30% increase in leads. Follow-ups with attendees helped convert those leads into clients.

For effective cold calling, I prepare by researching the prospect beforehand to personalize my approach. I start conversations with a friendly tone, clearly articulating the value of our services. Listening for their needs and addressing any concerns promptly is crucial in making the call feel less transactional and more engaging.

When facing objections, I listen carefully to understand the root of their concerns. I validate their feelings and provide factual information to counter their objections while framing our solutions as beneficial to them. It's about turning the conversation into a dialogue rather than a debate.

Teamwork is essential in the Field Sales Representative role at CVS Health. Collaborating with other team members enhances lead generation efforts, allows for sharing of best practices, and strengthens our overall strategy to engage with the community effectively. Support from Outreach Managers and Community Relationship Managers amplifies our impact.

I have extensive experience using CRM systems to track leads, document interactions, and manage client information. This ensures I stay organized and can easily access valuable insights that guide my sales strategies. Effective CRM use has been pivotal in maintaining relationships and ensuring follow-ups are timely and relevant.

In a fast-paced sales environment, I prioritize tasks by assessing urgency and impact. I utilize tools like to-do lists and task management software to keep track of deadlines, ensuring that I allocate sufficient time to lead generation activities while also reserving time for relationship-building and follow-ups.

What motivates me the most in a sales role is the opportunity to make a significant impact on clients' lives by providing them with essential services they truly need. Achieving targets also drives me, as it reflects my ability to connect with people and help them during a critical time in their lives.

Effective communication is vital for a Field Sales Representative as it influences how well I connect with potential clients. Clear, empathetic communication helps build relationships, clarify any misconceptions, and foster trust. It's also essential in collaborating with teammates and addressing any concerns or questions that arise.

To engage Medicare seniors effectively, I would focus on understanding their unique needs and preferences. Hosting informative events and workshops tailored to their interests while ensuring a friendly outreach approach can make them feel valued. Building trust is key, so I would maintain regular contact to foster ongoing relationships.