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Sr Solutions Engineer- Public Sector ( North Central)

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

As a Senior Solutions Engineer at CyberArk, you will play a pivotal role in demonstrating the value of CyberArk’s identity security solutions to prospective and current SLED customers. Your responsibilities will include engaging with clients via demos, presentations, meetings, and Proof of Concepts (POCs) to showcase how CyberArk secures critical assets across hybrid cloud environments and distributed workforces. The Senior Solutions Engineer will combine technical knowledge with sales skills and is ultimately responsible for the technical win during the sales cycle. Solutions Engineers are the primary technical resource for the field sales force hence, they are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team and others as the key technical advisor and product advocate for our solutions. Solutions Engineers will collaborate with multiple teams within customer organizations, ensuring their success in understanding the business value and adopting CyberArk’s Identity Security solutions, so you must be able to articulate technology and product positioning to both business and technical users. Above all, we are looking for someone that can communicate the CyberArk value and be able to design an optimal solution for complex customer infrastructure and datacenter environments on a global scale. 

As a key player in the Public Sector/SLED vertical, you will leverage your deep knowledge of CyberArk products and public sector security requirements to engage with State, Local, and Education (SLED) organizations. Your role will involve understanding their unique challenges and demonstrating how CyberArk can address critical security and compliance needs. A solution-oriented mindset and a passion for tackling security challenges in the public sector will be key to your success.

The ideal candidate must be self-motivated with a proven record of accomplishment in relevant vendor software sales or encompass knowledge of similar technologies. You must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. You must possess strong presentation skills. You must be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. 

  • Technical Expertise & Solution Demonstration: Serve as the subject matter expert on CyberArk's Identity Security solutions, providing in-depth knowledge and technical guidance to public sector organizations and partners, through business value presentations, solution demonstrations, architecture reviews, etc.
  • High Performing Sales Engineer: Proactively seek out new sales opportunities by developing new and existing technical relationships within prospective accounts, partners, and current active customers.
  • POC & Technical Validation: Plan, execute, and manage Proof of Concept (POC) evaluations with potential and existing public sector customers, demonstrating how CyberArk’s solutions can solve their security challenges.
  • RFP/RFI Support: Assist in the preparation and response to Requests for Proposals (RFPs) and Requests for Information (RFIs), positioning CyberArk’s solutions for success in public sector evaluations.
  • Customer Engagement: Build and maintain strong, long-term relationships with technical teams and executive stakeholders within public sector organizations, ensuring they achieve success and satisfaction with CyberArk’s solutions.
  • Partner Ecosystem: Support and enable CyberArk’s partner network, ensuring they can effectively communicate the value of CyberArk to their public sector clients.
  • Industry Engagement: Represent CyberArk at industry events, partner seminars, trade shows, and marketing initiatives, showcasing the value of Identity Security solutions to government and educational organizations.
  • Customer Advocate: Able to convey customer requirements to Product Management teams, Professional Services and other internal CyberArk teams on behalf of customers and partners.
  • Team Player: Actively engage and contribute to the internal teams, serving as a resource and mentor to others when appropriate.
  • Travel: Light travel required (<50%) for client meetings and industry events.

#LI-MR2 

Qualifications

  • Education: MIS/Computer Science Degree or equivalent experience required 
  • Pre-Sales Experience: 5+ Years experience in a presales technical role, ideally specifically with identity management or security technologies. Including the ability to build relationships at multiple levels to work cross organizationally toward solutions; excellent leadership and consensus building skills. 
  • Expertise in Government IT & Security Requirements: Experience working in or a strong understanding of public sector IT environments, including familiarity with government-specific security requirements (FIPS, FedRAMP, ATOs, STIGs/hardening), security accreditation processes, and public sector procurement procedures. (NIST 800-53 and ATO processes).
  • Collaborative & Solution-Oriented: Ability to work closely with customers and internal teams to build tailored solutions that address the unique needs of public sector organizations.
  • Identity Security Proficiency: Knowledge of identity security technologies, Identity and Access Management solutions, Identity Governance solutions, Privileged access management (PAM), and related security solutions. Experience with key security concepts such as authentication, authorization, and encryption are essential.
  • Windows/Active Directory Expertise: Hands-on experience with Windows Server and Active Directory administration, Directory Services (LDAP, AD, Federation, Bridging), and familiarity with UNIX/Linux systems. Knowledge of database security, network security, scripting, and DevOps practices is highly desirable.
  • Cloud Technology Expertise: Experience with IaaS/PaaS administration and support within cloud providers (AWS, Azure, GCP) are highly desirable.
  • Strong Communication & Presentation Skills: Ability to communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders, including executives and government officials.
  • Certifications: Industry recognized certifications are highly desirable (i.e. CISSP, CEH)
  • Travel: Ability to travel up to 50% as needed when safe to do so
  • CyberArk Technical Experience: Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the Identity and Privileged access.

Additional Information

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $126,000 – $175,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. 

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Average salary estimate

$150500 / YEARLY (est.)
min
max
$126000K
$175000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Solutions Engineer- Public Sector ( North Central), CyberArk

At CyberArk, we’re on a mission to empower organizations to secure their most critical assets, and we’re looking for a passionate Sr Solutions Engineer focused on the Public Sector in the North Central region. Based in Chicago, IL, you’ll be the technical lynchpin, engaging with our State, Local, and Education (SLED) customers and showcasing how our cutting-edge identity security solutions can tackle their unique challenges. You'll be responsible for leading product demonstrations, engaging in meaningful discussions, and cultivating strong technical relationships to ensure clients can leverage CyberArk’s offerings effectively. Your role will not just be about sales; it will be a blend of technical expertise and strategic engagement, allowing you to articulate the distinct advantages that CyberArk delivers in hybrid cloud environments. Collaborating closely with our sales, engineering, and support teams, you will help prepare them for success during the evaluation and implementation phases. Being a part of CyberArk means being at the forefront of tech solutions in a highly dynamic environment. You should have a robust pre-sales background, ideally within identity security or related areas, coupled with outstanding communication skills to navigate technical and non-technical conversations alike. If you have a genuine passion for making a difference in public sector security, and if you thrive in a role that challenges you to innovate and adapt, this is the opportunity for you. Join us at CyberArk, where your insights and technical skills will directly shape how we protect the crucial data of governments and educational institutions.

Frequently Asked Questions (FAQs) for Sr Solutions Engineer- Public Sector ( North Central) Role at CyberArk
What are the main responsibilities of a Sr Solutions Engineer at CyberArk in the Public Sector?

As a Sr Solutions Engineer at CyberArk, your primary responsibilities include demonstrating CyberArk’s identity security solutions to SLED customers, leading product presentations and demos, and managing Proof of Concept (POC) engagements. You’ll also act as a vital technical advisor throughout the sales cycle, working closely with both the sales team and customers to ensure the effective adoption and satisfaction with our solutions.

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What qualifications do I need to apply for the Sr Solutions Engineer position at CyberArk?

To apply for the Sr Solutions Engineer position at CyberArk, candidates typically need a degree in MIS or Computer Science, along with over five years of pre-sales technical experience related to identity security technologies. Familiarity with government IT security requirements and prior experience with CyberArk solutions are highly desirable, as is the ability to communicate complex technical concepts clearly.

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How does the Sr Solutions Engineer role impact CyberArk's success in the Public Sector?

The Sr Solutions Engineer role at CyberArk is pivotal to our success in the Public Sector. By effectively showcasing the value of our identity security solutions, these engineers ensure that SLED organizations understand how our products can meet their unique security and compliance needs. This role helps drive technical wins during sales processes and fosters strong customer relationships, ultimately supporting CyberArk’s reputation as a trusted partner in identity security.

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What skills are essential for a Sr Solutions Engineer at CyberArk?

Successful candidates for the Sr Solutions Engineer position at CyberArk should possess strong technical acumen in identity security, excellent presentation skills to engage both technical and non-technical stakeholders, and experience with government-specific security standards. Additionally, collaboration, communication, and a customer-focused approach are essential skills to navigate the unique challenges posed by public sector organizations.

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Is there travel involved in the Sr Solutions Engineer position at CyberArk?

Yes, the Sr Solutions Engineer role at CyberArk may require light travel, estimated to be less than 50%. This travel enables you to engage directly with clients, attend industry events, and build meaningful relationships in the public sector, which are vital for demonstrating the comprehensive value of CyberArk’s identity security solutions.

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Common Interview Questions for Sr Solutions Engineer- Public Sector ( North Central)
Can you explain your experience with identity security technologies as it relates to the Sr Solutions Engineer position at CyberArk?

When answering this question, highlight specific identity security technologies you've worked with, especially those relevant to CyberArk's offerings. Discuss any projects where you successfully implemented these technologies, emphasizing your ability to tailor solutions to meet client needs.

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How do you approach building relationships with technical teams at client organizations?

To address this question effectively, discuss your strategy for relationship-building, such as active listening, understanding their goals, and being a reliable resource. Offer specific examples that illustrate your proactive engagement and how these relationships have led to successful outcomes.

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What strategies do you use to manage a Proof of Concept (POC) effectively?

Your response should include detailed steps for managing a POC, such as identifying client requirements, aligning the POC objectives with those needs, and setting up feedback loops to gather insights throughout the process. Share an example of a successful POC you led.

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Describe a challenging sale you were involved in and how you overcame obstacles.

Be prepared to discuss a specific challenging sales scenario, detailing the obstacles faced and the strategies you employed to overcome them. Focus on your problem-solving skills and how your technical knowledge helped you secure the win.

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How do you keep yourself updated on the latest trends in identity and access management?

Share your methods for staying informed about industry trends, such as following key thought leaders, attending webinars, and participating in relevant professional networks or communities. Emphasize your proactive learning mindset and how it translates to your performance in the role.

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In what ways have you contributed to enhancing the sales team’s technical knowledge?

Discuss specific instances where you've trained or mentored team members, conducted knowledge-sharing sessions, or created resources that enhanced the overall technical acumen of your sales team. Highlight the positive impact this had on sales performance.

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How do you tailor your presentations to effectively communicate complex technical concepts to non-technical stakeholders?

Explain your approach to simplifying complex information by using analogies, visuals, and focusing on the business benefits of the technology. Provide examples that reflect your success in communicating effectively across different audience types.

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What experience do you have working within public sector environments, and how does it benefit your role as a Sr Solutions Engineer?

Illustrate your familiarity with the public sector, such as understanding government procurement processes and security requirements. Share specific experiences that showcase your ability to navigate these unique environments to foster success for your clients.

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Can you give an example of how you managed a technical evaluation stage during a sales cycle?

Provide a detailed example, including the steps taken during the evaluation stage. Discuss how you gathered client feedback, provided technical guidance, and built trust to ensure a favorable outcome. This will demonstrate your process and strategic approach.

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How would you prioritize your tasks when engaged with multiple clients simultaneously?

When answering, discuss your methods for effective task prioritization, such as using project management tools, setting clear timelines, and striking a balance between client needs and internal team coordination. Emphasize your organizational skills and flexibility.

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Our Mission What unites the CyberArk Team is the drive to help organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the globe, CyberArk consistently sets the bar ...

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Full-time, on-site
DATE POSTED
December 31, 2024

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