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Product Manager (LLM)

Cytora is the digital risk processing AI-powered platform that enables commercial insurers to digitise all interactions with brokers, enabling optimised risk workflows and control over the target portfolio. Cytora brings together the data, processes and people enabling insurers to create multi-step risk flows that maximise efficiency and differentiate how risks are processed according to risk appetite, portfolio and automation objectives.

Our LLM service underpins our Generative AI powered risk digitization platform. Its purpose is two-fold.

  • Provide a single interface for all internal services to utilise Large Language Models (irrespective of foundational model) at scale. 

  • Provide a task development and execution platform for LLM based tasks.

You will transform the team as they increasingly take responsibility for the development of what we call our domain specific tasks e.g. file classification, data extraction and inference. You will work with our software engineers and data scientists to harness the latest technical developments in Large Language Models such as agentic workflows to deliver best in class performance and scalability.

Key Responsibilities:

  • Product Strategy & Roadmap: Contribute to the overall product strategy and develop a detailed roadmap for your assigned product area, aligned with the company's vision.

  • User Research & Analysis: Conduct user research, analyze user data, and gather market insights to understand user needs and identify opportunities for product improvement.

  • Market Research & Analysis: Conduct thorough market research, competitive analysis, and customer discovery to identify opportunities and unmet needs. Stay up-to-date on industry trends and emerging technologies, particularly within the AI/LLM landscape.

  • Requirements Gathering & Prioritisation: Elicit, analyse, and document product requirements, user stories, and acceptance criteria. Prioritise features and functionalities based on business value, technical feasibility, and user impact.

  • Product Development & Execution: Collaborate closely with engineering, data and design functions throughout the entire product development lifecycle, from ideation to launch. Ensure timely and high-quality product delivery.

  • Communication & Collaboration: Communicate product vision, roadmap, and progress effectively to stakeholders across the organisation. Foster strong cross-functional collaboration and build consensus.

A successful candidate will likely:

  • Be comfortable as an explorer - LLM technology is rapidly evolving and this role involves working at the frontier of that

  • Be a builder - you are technically confident, like to be hands on and prototype your own ideas

  • Have experience working with mixed data science/engineering teams.

  • Be curious and able to develop a strategy for a feature based on your own experience and user research

  • Discuss feasibility and refine the strategy with our engineering and data science teams

  • Negotiate scope and balance this with desired delivery date

  • Be able to form their own opinions on feature vision and debate pros and cons both within the product team and with engineering

  • Take the lead on delivering a feature from idea to production

  • We operate on a strong opinions weakly held belief model that influences how we develop products, you probably have a similar way of working

Benefits

  • Stock options

  • Private health insurance (UK Only)

  • Choice of laptop

  • Flexi-working

  • Work from anywhere budget

  • L&D Budget

  • Offsites

Location

Cytora are a remote-first company. You can be located anywhere in the UK/Europe (Spain, Austria or Ireland) for this role.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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What You Should Know About Product Manager (LLM), Cytora

Are you passionate about leveraging cutting-edge technology to transform the insurance landscape? Cytora is seeking a Product Manager (LLM) to spearhead our initiatives in the realm of digital risk processing. In this remote-first role, you will play a pivotal role in enhancing our AI-powered platform that facilitates seamless interactions between commercial insurers and brokers. Your mission will include shaping the product strategy and roadmap for our Large Language Model service, ensuring that our offerings meet the evolving needs of the market. From conducting user research to collaborating with software engineers and data scientists, your contributions will help refine our domain-specific tasks, such as file classification and data extraction. You'll need to be an explorer, constantly learning about LLM technologies, while also being a builder who isn't afraid to prototype new ideas. Your technical confidence, combined with your ability to gather insights and prioritize product functionalities, will be key to our success. Foster collaboration across the organization as you communicate the product vision and progress, ensuring that we remain agile and responsive to the needs of our users. If you thrive in a dynamic environment where innovation and adaptability are essential, Cytora would love to hear from you as our next Product Manager (LLM)!

Frequently Asked Questions (FAQs) for Product Manager (LLM) Role at Cytora
What are the primary responsibilities of the Product Manager (LLM) at Cytora?

The Product Manager (LLM) at Cytora is responsible for developing the product strategy and roadmap, conducting user and market research, gathering and prioritizing product requirements, and collaborating with engineering, data, and design teams throughout the product development lifecycle. This role is vital for ensuring that the AI-powered platform continues to meet user needs and stays competitive in the rapidly evolving landscape of LLM technology.

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What qualifications are needed to become a Product Manager (LLM) at Cytora?

To excel as a Product Manager (LLM) at Cytora, candidates should possess a mix of technical confidence, experience in data science and engineering environments, and strong capabilities in user research and product strategy formulation. Proven skills in prioritizing features based on business value and the ability to communicate effectively with cross-functional teams are essential. A background in AI or LLM technologies will give you a competitive edge in this role.

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How does the Product Manager (LLM) contribute to the product development process at Cytora?

The Product Manager (LLM) plays a crucial role in the product development process at Cytora by leading product strategy, facilitating user and market insights, and ensuring alignment between engineering and design teams. By prioritizing requirements and fostering collaboration, the Product Manager ensures that each product feature is well-defined and delivers maximum value upon launch.

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What are the challenges a Product Manager (LLM) might face at Cytora?

A Product Manager (LLM) at Cytora may encounter challenges such as keeping pace with the fast-evolving landscape of LLM technologies, balancing user needs with technical feasibility, and negotiating feature scope with stakeholders. Adapting to the fast-paced nature of AI development while maintaining a user-centric approach to product management will be key to overcoming these obstacles.

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What benefits can a Product Manager (LLM) expect while working at Cytora?

Cytora offers an extensive benefits package for the Product Manager (LLM) role, including stock options, private health insurance (for UK residents), flexible working arrangements, and a 'work from anywhere' budget. Additionally, our commitment to learning and development ensures that you have resources at your disposal to excel in your role and further your professional journey.

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Common Interview Questions for Product Manager (LLM)
How do you approach user research in your role as a Product Manager (LLM)?

As a Product Manager (LLM), I prioritize user research by employing both qualitative and quantitative methods, such as interviews and surveys, to gather insights into user needs. Analyzing this data enables me to identify pain points and opportunities, which I then translate into actionable product requirements.

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Can you describe a time you prioritized features effectively for a product?

In my previous role, I utilized a prioritization framework to assess features against business objectives, user impact, and technical feasibility. By facilitating discussions with stakeholders to weigh the benefits, I successfully prioritized a feature that aligned closely with user needs and market trends, resulting in a successful product launch.

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What strategies do you use to ensure cross-functional collaboration?

To promote cross-functional collaboration, I establish clear communication channels and regularly convene meetings that include key stakeholders from engineering, data, and design. By creating an open environment where team members can voice concerns and generate ideas, I foster a sense of ownership and shared vision for the product.

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How do you keep yourself updated on the latest developments in LLM technologies?

I subscribe to industry newsletters, participate in online communities and forums focused on AI and LLMs, and attend conferences and meetups when possible. Continuous learning is crucial for a Product Manager, especially in a fast-evolving field like LLMs, and I actively seek out educational resources to stay informed.

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What is your process for gathering and documenting product requirements?

My process begins with conducting user interviews and analyzing existing data to identify key requirements. I then prioritize these requirements based on business impact and user needs, and document them in a user story format, which helps align the team during the development cycle.

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How do you handle conflicts within your team related to product vision?

I approach conflicts by fostering open dialogue and encouraging team members to share their perspectives. I facilitate discussions to weigh the pros and cons of differing opinions, aiming to arrive at a consensus that aligns with our product goals and user needs.

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Describe your experience working with data science teams and how it contributes to your role.

Having collaborated closely with data science teams, I have found that understanding the technical capabilities of data models significantly informs product decisions. This experience allows me to channel user requirements accurately into technical specifications that drive efficient product development.

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What are some key metrics you measure to assess product performance?

Key metrics I monitor include user engagement rates, feature adoption, NPS (Net Promoter Score), and conversion rates. By analyzing these metrics, I assess how well the product is performing compared to industry standards and identify areas for improvement.

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How do you ensure timely delivery of product features?

I work closely with the engineering team to develop a clear timeline for each feature based on its complexity and required resources. Regular check-ins help ensure we stay on track, and I remain flexible to adapt our plans based on project needs and team input.

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Why do you believe you would be a good fit for the Product Manager (LLM) role at Cytora?

With my deep experience in product management, passion for AI technologies, and proven ability to collaborate across diverse teams, I am confident in my ability to contribute positively to Cytora. I'm eager to lead initiatives that drive innovation and efficiency in digital risk processing.

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Cytora uses artificial intelligence to price risk for some of the world’s most sophisticated insurance companies. Our technology enables insurers to move from a fragmented view of risk to an empirical, data-driven view of the world.

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Full-time, remote
DATE POSTED
December 3, 2024

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