Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Product Manager - Service Excellence
At Zopa we are building the best bank for UK consumers and their money. As part of our strategy, we are looking to enhance our operations to deliver better experience to our customers using cutting-edge AI technology to do so. We are building a new team, within our Service Excellence domain, with the aim of delivering a step change in our operational efficiency through employing technology to rapidly increase our customers’ ability to self-serve their queries, as well as enhance the tooling that we provide to our service agents so they can deliver a better service to our customers. At the heart of this strategy is the belief that we can leverage cutting edge automation and AI technology to achieve this. We are investing in a brand-new team to support this agenda.
The Role:
As a Product Manager you will be responsible for developing our Agent Tooling strategy and working closely with various stakeholders across the business to create and deliver the product roadmap. The strategy will deliver a step change in the tooling we provide our operational agents with, to improve the customer experience whilst simultaneously improving agent efficiency. You’ll translate your product roadmaps into meaningful projects that you will be responsible for delivering. You’ll work in cross functional squads including delivery, and Engineering to deliver your roadmap items, releasing value quickly and iteratively, managing risk and identifying any blockers to progress.
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
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At Zopa, we're excited to invite a skilled Product Manager to join our vibrant team in London! We’re all about challenging the status quo in the finance world, and as our new Product Manager, you’ll play a key role in enhancing the customer experience through innovative AI and automation technologies. Imagine being at the forefront of creating a toolkit that empowers our service agents to deliver exceptional support — that’s where you’ll shine! You'll work closely with various stakeholders to craft and execute a strategic product roadmap aimed at delivering operational efficiency. Collaboration is key here, as you'll need to partner with cross-functional teams, including engineering, to quickly turn your ideas into reality. With your solid background in product management, coupled with your knack for analytical thinking and problem-solving, you'll be figuring out how to make our services better and faster. Your ability to tackle complex problems and communicate effectively will be crucial as you balance diverse opinions from different teams. Plus, we value flexibility; whether you prefer to work from our lively office or the comfort of home, we’ll ensure you have the tools needed to thrive. If you’re an innovative thinker who thrives in an ambiguous environment and is ready to help us revolutionize banking for our customers, Zopa is the place for you!
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