Health Information Specialist I

As a Health Information Specialist I at Datavant, your primary responsibilities will include processing patient health information requests, maintaining strict confidentiality, ensuring compliance with HIPAA standards, managing patient health records, and responding to both inbound and outbound calls. You will also assist with administrative tasks such as handling faxes, opening mail, and data entry. Your role is crucial in maintaining the integrity and accessibility of health data.

To qualify for the Health Information Specialist I position at Datavant, candidates should possess strong customer service and clerical skills, alongside proficiency in Microsoft Office applications, especially Word and Excel. While medical office experience is preferred, it's not mandatory. The ability to thrive in a high-volume production environment and adhere to medical privacy regulations is essential.

At Datavant, Health Information Specialists I can expect tremendous growth opportunities, both locally and nationally. The company emphasizes professional development and encourages employees to take on new challenges, which can lead to career advancement within the organization. Datavant’s commitment to a high-performance culture fosters a supportive environment for personal and professional growth.

Yes, the Health Information Specialist I position at Datavant is fully remote, allowing you to work from anywhere. This flexible arrangement makes it a great option for individuals seeking a balanced work-life integration without the stress of commuting.

Datavant offers a comprehensive benefits package for Health Information Specialists I, which includes health, vision, and dental insurance, paid time off (PTO), a 401k savings plan, and tuition assistance to support your educational pursuits. This commitment to employee welfare ensures you have the necessary support to thrive both personally and professionally.

When discussing sensitive patient information, it's critical to emphasize adherence to HIPAA standards and confidentiality protocols. You can explain your understanding of privacy regulations and give examples of how you've managed sensitive information in the past, demonstrating your commitment to maintaining patient confidentiality.

In your response, highlight the importance of attention to detail and systematic double-checking of data. Discuss how you’ve used checklists or software tools to maintain accuracy and compliance in previous roles, showing your proactive approach to ensuring quality when processing medical records.

Share a specific example that demonstrates your strong customer service skills. Focus on how you listened to the customer's concerns, took proactive steps to resolve the issue, and kept a calm demeanor. Emphasize your ability to turn a negative experience into a positive one, showcasing your problem-solving abilities.

Discuss your organizational skills and any strategies you use to prioritize tasks effectively. Mention how you assess urgency and importance, possibly using task management tools or methods like the Eisenhower Box, to ensure you meet productivity expectations consistently.

Mention specific electronic health record (EHR) systems or software tools you've worked with and your level of proficiency. Highlight any relevant Microsoft Office skills, especially in Excel for data management, alongside your ability to learn new software quickly.

Demonstrate your understanding of key privacy regulations, such as HIPAA, and discuss how you implement training and follow established protocols to ensure compliance. Share examples of times you've taken initiative to improve processes related to privacy and confidentiality.

Articulate the importance of attention to detail, integrity, and customer service in this role. Explain how these qualities relate to maintaining patient trust and ensuring the accuracy of health records, which ultimately supports better healthcare outcomes.

Share your personal motivation strategies, such as setting up a dedicated workspace, maintaining a structured schedule, or using productivity techniques. Explain how these strategies help you remain focused and achieve your goals, even in a remote setting.

Discuss how you would assess the requests, prioritize them based on urgency, and manage your time effectively. You can also talk about the importance of clear communication with your team to seek help or to manage expectations during high-demand periods.

Express your genuine interest in Datavant’s mission to empower healthcare decisions through data. Discuss how your values align with the company’s commitment to creating solutions that tackle complex healthcare challenges, and how you are excited about being part of a diverse, innovative team.