Account Manager (DACH) m/f/d

As an Account Manager (DACH) at Dealfront, your primary duties include owning the commercial strategy for your assigned client base, conducting account mapping to identify opportunities for upsell and cross-sell, building long-term relationships with clients, and collaborating with Customer Success Managers to enhance the customer journey. You'll also work with marketing and product teams, actively participate in retention processes, and require fluency in German and English.

To succeed as an Account Manager (DACH) at Dealfront, you should have at least 2 years of successful sales or account management experience, preferably within the B2B SaaS sector. A proven track record of reaching and exceeding quotas, strong negotiation skills, and the ability to assess opportunities quickly using data are essential. Fluency in German (C2 level) is required, and experience with Salesforce is a plus.

As an Account Manager (DACH) with Dealfront, you can expect a competitive salary combined with an attractive commission scheme, flexibility to work from home or our Karlsruhe office, and various benefits like mental health support and annual company retreats in sunny locations. We truly value our team's well-being and success!

New Account Managers at Dealfront benefit from a robust 3-week onboarding program designed to ensure your success. You'll engage in face-to-face interactions with senior leaders, receive tailored personal development reviews, and learn the intricacies of our products and services thoroughly, helping you hit the ground running!

Successful Account Managers (DACH) at Dealfront are adept at building long-term relationships and driving commercial initiatives. You should possess strong organizational skills to balance work with up to 300 clients, an effective negotiation prowess, and the ability to communicate clearly. A passion for technology and client growth is also essential for excelling in this dynamic role.

When answering this question, begin with a brief overview of your relevant experience, highlighting specific roles where you've managed accounts. Focus on particular achievements, such as how you identified upsell opportunities, improved customer satisfaction, or reached sales quotas.

Discuss your relationship-building strategies, emphasizing open communication, active listening, and personalized service. Provide insights into how you ensure that clients feel valued and understood, and mention any tools or techniques you use to maintain these relationships.

Outline a systematic approach to upselling and cross-selling, including regular account reviews and using data-driven insights to identify potential opportunities. Share examples from your past experiences where you successfully increased sales through these methods.

Explain your time management techniques, such as categorizing clients by their needs or potential value and scheduling regular check-ins. Discuss how you stay organized and ensure that all clients receive the attention they deserve.

Mention specific tools and software, such as CRM platforms or sales analytics tools, that you've frequently used. Discuss how these tools enhance your efficiency in managing accounts, tracking sales progress, and maintaining client communication.

Highlight your conflict-resolution skills and focus on your approach to maintaining professionalism and empathy during tough conversations. Share strategies you use to turn these discussions into positive outcomes.

Prepare a concise story that encapsulates a challenge, your actions to overcome it, and the positive results. Use metrics where possible to quantify your success and show your impact on the company's goals.

Discuss the importance of follow-ups, feedback, and continuous communication in ensuring customer satisfaction. Provide examples of how you solicit and act on feedback to meet client expectations.

Reflect on what drives you personally and professionally, whether it’s achieving sales targets, making connections, or helping clients solve their problems. Convey genuine enthusiasm for the role and its impact.

Articulate your knowledge about the company, its innovative solutions, and its values of transparency and compliance. Share how your skills and career goals align with Dealfront's mission and how you’d contribute to its success.