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HR Experience Specialist, LATAM

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Duties

  • Being our in house HR expert for a list of countries in LATAM region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel

  • Owning and drive EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits

  • Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries

  • Admin support: generation of reports, employment verification letters, HRIS administration

  • Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel

Requirements

  • 5+ years of International HR professional experience in a high-volume and fast paced environment

  • Local HR qualifications and certifications are a plus

  • Fluency in Spanish and English languages

  • Strong analytical skills: identify, scope and resolve complex and sensitive HR issues

  • Data driven: you challenge status quo and strive to improve response times and employee experience

  • Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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CEO of Deel
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Alex Bouaziz
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What You Should Know About HR Experience Specialist, LATAM, Deel

Welcome to the exciting world of Deel! As an HR Experience Specialist for LATAM, you will be part of a dynamic global team dedicated to rethinking how organizations hire talent. At Deel, we believe that geographical boundaries shouldn't limit your hiring capabilities. That's why we are on a mission to connect top talent with incredible companies across the globe. With over 3,000 passionate professionals spanning more than 100 countries, we're fostering a diverse culture that nurtures creativity and innovation. In this role, you’ll become the HR expert for various countries in the LATAM region, managing all intricate people-related matters throughout the EOR employee lifecycle. You’ll play a pivotal role, overseeing everything from onboarding and performance management to payroll and benefits. Imagine being the go-to person for our EOR employees, providing a warm and responsive support system. You’ll generate reports, handle HRIS administration, and collaborate with our product and operations teams to build scalable systems that deliver a seamless local experience. With your 5+ years of international HR experience, fluency in Spanish and English, and a data-driven mindset, you will help us redefine the hiring landscape. At Deel, we’re not just looking for team players; we’re seeking trailblazers ready to innovate. The world of work is transforming, and there’s never been a more thrilling moment to join us as we reshape the future of hiring. Join Deel, where your expertise will help foster a global economy by connecting the best talent with endless opportunities!

Frequently Asked Questions (FAQs) for HR Experience Specialist, LATAM Role at Deel
What does the HR Experience Specialist position at Deel entail?

The HR Experience Specialist role at Deel involves managing all aspects of the EOR employee lifecycle specifically for the LATAM region. This includes onboarding, support, performance management, payroll, and benefits, ensuring a seamless experience for our employees.

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What qualifications do I need to apply for the HR Experience Specialist at Deel?

To apply for the HR Experience Specialist position at Deel, candidates should have over 5 years of international HR experience. Local HR qualifications are a plus, alongside fluency in Spanish and English. Strong analytical skills and experience with ticketing tools like JIRA and Zendesk will enhance your application.

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How does Deel support its HR Experience Specialists in LATAM?

Deel provides comprehensive support to HR Experience Specialists in LATAM, including tailored computer equipment, stock grant opportunities, and additional benefits depending on various factors. You'll also enjoy the flexibility of remote work options, contributing to a balanced work-life experience.

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What opportunities for growth exist for the HR Experience Specialist at Deel?

As an HR Experience Specialist at Deel, you’ll engage in a fast-paced environment with opportunities for professional growth. You can enhance your skill set by participating in innovative projects and developing systems that influence the employee experience on a global scale.

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What is the company culture like at Deel for HR Experience Specialists?

Deel fosters a diverse and inclusive culture, encouraging collaboration and creativity. HR Experience Specialists play a pivotal role in nurturing this environment by ensuring a positive employee experience and aligning HR practices with the company's core values.

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How is the work-life balance for HR Experience Specialists at Deel?

Deel prioritizes work-life balance for its employees. As an HR Experience Specialist, you'll benefit from flexible remote working options, enabling you to manage your personal and professional commitments effectively.

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What skills are important for success as an HR Experience Specialist at Deel?

Success in the HR Experience Specialist role at Deel requires strong analytical skills, adept problem-solving abilities, and fluency in both Spanish and English. A proactive approach to enhancing the employee experience and expertise in HR technologies will also set you apart.

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Common Interview Questions for HR Experience Specialist, LATAM
Can you describe your experience managing the EOR employee lifecycle in your previous HR roles?

Highlight specific experiences you have had with onboarding, off-boarding, and employee management in your previous roles. Discuss the strategies you implemented to enhance each stage and their outcomes.

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How do you approach performance management in a diverse workforce?

Emphasize your understanding of different cultural contexts and how you tailor performance management approaches accordingly. Share examples of how you’ve encouraged employee development and alignment with company objectives.

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What tools have you used to streamline HR processes?

Talk about specific HR tools you've deployed, such as JIRA or Zendesk. Describe how utilizing these tools improved efficiency and employee experience in your previous positions.

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How do you handle complex HR issues that require quick resolutions?

Share your methodology for resolving complex HR issues efficiently. Include examples where your analytical skills helped you identify the root cause and develop a solution that minimized disruptions.

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What strategies do you implement to foster a positive employee experience?

Discuss specific programs or initiatives you've led that enhanced employee satisfaction. Showcase your commitment to building an inclusive atmosphere and recognizing employees' contributions.

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Can you provide an example of a time you improved HR processes based on data analysis?

Provide a detailed example where data played a significant role in your decision-making process. Explain how the insights gathered led you to optimize HR practices and improve overall performance.

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Describe your experience working with international teams in HR.

Discuss any experience you have had in managing HR issues across different regions, including how you navigate cultural differences and compliance considerations.

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How do you stay updated with current HR trends and practices?

Mention specific resources you leverage, such as industry publications, conferences, or networking groups, to stay current with HR trends. Highlight how you've integrated new insights into your work.

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What do you think is the biggest challenge facing HR professionals in the current global landscape?

Share your viewpoint on today's HR challenges, such as remote work, diversity, and compliance. Discuss how you believe HR professionals can effectively address these challenges.

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What motivates you to work in a global HR role like the one at Deel?

Express your passion for connecting talent with opportunities on a global scale. Discuss how your experiences align with Deel’s mission and your desire to contribute to shaping a borderless hiring revolution.

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Deel is an American payroll and compliance provider founded in 2019 by Alex Bouaziz, Shuo Wang, and Ofer Simon. The company is based in San Francisco, California and has reported having 2,000 employees in January 2023.

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CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Fast-Paced
Growth & Learning
Empathetic
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 26, 2024

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