Junior Credit Controller - job 1 of 3

As a Junior Credit Controller at Deel, you will be responsible for ensuring client payments are received on time. This involves following up on payments through email and telephone, conducting credit checks to assess clients' creditworthiness, and building solid relationships with clients. Additionally, you'll interact with teams across the company, responding to Jira and ZenDesk tickets while striving to meet your monthly performance goals.

While a year of experience in Finance or a startup environment is a nice-to-have, the primary qualifications for the Junior Credit Controller position at Deel are excellent organizational and communication skills. You'll need strong proficiency in Excel and a genuine desire to thrive in a fast-paced startup culture where you can take on increasing responsibilities.

Deel takes pride in offering competitive pay and a variety of benefits for its employees, including tailored computer equipment for your role, stock grant opportunities based on your position and location, and additional perks that vary by employment status and country. The flexibility of remote work, including access to WeWork spaces, is also a significant benefit that enhances your work-life balance.

As a Junior Credit Controller at Deel, your day will be a mix of engaging with clients to facilitate timely payments, processing internal and external tickets, and collaborating with various teams to ensure smooth operational flows. You’ll spend your time diligently chasing down payments, documenting communications, and building strong client relationships to help maintain Deel’s stellar reputation in the industry.

Deel is committed to fostering a diverse and inclusive workplace. As a Junior Credit Controller, you'll be part of a team that values different backgrounds, experiences, and perspectives. Deel encourages applications from qualified candidates regardless of race, gender, disability status, or any other legally protected characteristic, ensuring that everyone has equal opportunities for growth and advancement.

To ensure timely client payments, I would implement a systematic follow-up process via email and calls, documenting interactions meticulously. I would prioritize building strong relationships with clients so that they feel valued and understood, further motivating them to meet their payment commitments.

Effective time management is vital. I would set specific daily goals for payment follow-ups, utilize tools for tracking deadlines, and keep a detailed calendar for maintaining communication with clients. Staying organized and proactive would help me balance multiple accounts efficiently while ensuring no client is overlooked.

In dealing with difficult clients, I believe maintaining calm and professionalism is key. I would listen actively to their concerns, empathize with their situation, and seek agreement on a payment schedule that addresses both their needs and our business requirements. Clear communication is essential.

I am excited about the opportunity to work as a Junior Credit Controller at Deel because I admire the company's commitment to breaking down hiring borders and fostering a diverse economy. I believe my organizational and communication skills align perfectly and I'm eager to contribute to a forward-thinking environment.

Collaboration is crucial in the Junior Credit Controller position, as it involves frequent interaction with Customer Success, Finance, and other teams. By sharing insights and ensuring seamless communication, I can help optimize payment processes, resolve issues faster, and enhance client satisfaction.

I am well-versed in using Microsoft Excel for data analysis and tracking, as well as CRM tools that enable efficient client management. Familiarity with ticketing systems like Jira and ZenDesk will also help me respond promptly to internal and external inquiries. I am always open to learning new tools that can enhance my efficiency.

I prioritize tasks by assessing the urgency of each client's payment status and their relationship history. High-risk accounts or clients who have missed deadlines without communication would take precedence, while I would also ensure regular check-ins with others to maintain good relationships.

I believe the most important quality for a Junior Credit Controller is strong communication skills. Clear and transparent communication fosters trust and helps prevent misunderstandings with clients, which is essential for ensuring timely payments and maintaining good relationships.

Staying organized in a fast-paced environment involves using digital tools for task management, setting priorities, and regularly reviewing progress against goals. Additionally, I find creating to-do lists and systematic documentation for each client to be effective ways to keep track of responsibilities and deadlines.

To assess a client's creditworthiness, I would review their financial history, including credit scores, payment histories, and any publicly available financial statements. Analyzing their business reputation and interaction history with Deel will also provide deeper insights into their reliability and potential risk.