Logistics Coordinator

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Logistics Coordinator

Deel IT provides the infrastructure and tools that every company needs (including an equipment webstore, asset tracking software, and digital workstation assessments) to set their new hires up for productive work at home, address any equipment issues fast, and streamline their global provisioning process.

Job Overview:

We are looking for a Logistics Coordinator to join our operations team and help streamline our logistics processes across multiple regions.The Logistics Coordinator will play a key role in ensuring the smooth flow of goods throughout Hofy’s global supply chain. You will be responsible for coordinating the transportation, delivery, and distribution of products to customers worldwide. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with various internal teams, suppliers, and third-party logistics providers. As part of Hofy’s logistics team, you will help optimize shipping operations, reduce costs, and enhance the customer experience.

Key Responsibilities:

• Facilitate the seamless flow of customer outbound and returns, and ensure responses are within our internal SLA.

• Responsible to customer enquiries related to shipping, tracking, delivery in a timely and professional manner.

• Handling customer complaints and issues related to collections and deliveries.

• Managing the end to end process for device repairs and warranties.

• Coordinating with internal teams to resolve issues and streamline operations.

• Preparing shipping documents and labels through carrier software, whilst ensuring local customs compliance regulations are always adhered to.

• Assisting with organising shipments, both domestic and international.

• Monitoring shipments to ensure seamless delivery.

• Liaise with carriers to ensure timely delivery/ customs clearance of shipments.

• Maintaining accurate records of all shipment documentations.

• Ensure all customs invoices for international shipments are fully compliant for export and subsequent re-import.

• Anticipate, identify and resolve problems that could delay the release or movement shipments, ensuring Government/Customs compliance is adhered to at all times.

• Open investigations/ submit claims with carriers (lost in transit, damage in transit, non-receipt cases etc) and see the process through from start to end.

• Assist with other tasks/projects assigned by the Global Logistics Manager

About you:

• Minimum of 2 years in logistics, shipping, import/ export or a related role.

• Excellent verbal and written communication skills.

• Able to adapt to changes.

• A strong organiser, efficient worker who is detail orientated and can work in a fast-paced environment.

• Experience with carrier software is a plus - MS programs, G Suite, Slack, and general computer literacy is essential

• Knowledge of International Customs laws/regulations and export compliance policies, documentation and processes would be advantageous.

• Understanding of customs documentation and procedures is essential.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.