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Solutions Engineer, Mid Market

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

  • This individual will provide technical support to the sales team, become a trusted advisor to customers, assist the sales team in designing solutions and quotes, and create solutions for unique customer challenges

  • Become the trusted technical advisor for the key decision-makers

  • Engage with sales managers to understand current deal statuses and next steps

  • Leverage technical knowledge to overcome customer barriers and concerns

  • Influence product direction with your unique understanding of customer needs

  • Collaborate with support to accelerate product improvement

  • Work with Project Managers/Operations team members in the execution of designed security solutions

  • Prepare required project documentation (floorplans, scope of work, assumptions, etc.)

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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CEO of Deel
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What You Should Know About Solutions Engineer, Mid Market, Deel

At Deel, we’re excited to invite a Solutions Engineer for the Mid Market sector to join our dynamic team! As a Solutions Engineer, you will play a crucial role in providing technical support to our sales team and acting as a trusted advisor to our customers. Your expertise will help break down barriers and address unique customer challenges, ensuring they have the best experience possible with our platform. You’ll work closely with sales managers to understand current deal statuses and leverage your technical knowledge to influence product direction based on real customer needs. Collaboration is key at Deel, and you’ll be partnering with project managers and operations to execute tailored solutions that are designed meticulously. Your contributions will not only impact our sales team but also accelerate product improvement by sharing insights gathered from customer interactions. With our commitment to inclusivity and a remote-first work environment, you can expect flexible work arrangements and a suite of rewards that support your well-being. Join us at Deel and help us reshape the future of global hiring, where exceptional talent isn’t limited by geography. Let’s make hiring borders a thing of the past together!

Frequently Asked Questions (FAQs) for Solutions Engineer, Mid Market Role at Deel
What are the responsibilities of a Solutions Engineer at Deel?

As a Solutions Engineer at Deel, your main responsibilities include providing technical support to the sales team, acting as a trusted advisor for customers, and assisting in designing solutions and quotes that address unique challenges. You will work collaboratively with sales managers and influence product direction based on your understanding of customer needs.

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What qualifications are needed for a Solutions Engineer role at Deel?

To qualify for the Solutions Engineer position at Deel, candidates typically need a background in technical support or engineering, strong communication skills, and the ability to analyze complex customer challenges. A technical degree or relevant experience in the IT industry is often preferred.

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What does the work environment look like for a Solutions Engineer at Deel?

Deel offers a flexible, remote work environment for Solutions Engineers, allowing you to work from anywhere. With access to WeWork spaces and competitive benefits, you’ll be supported in maintaining a healthy work-life balance while contributing to an innovative and diverse team.

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How does a Solutions Engineer at Deel influence product direction?

As a Solutions Engineer, you will influence product direction by providing feedback based on direct interactions with customers. Your unique insights into customer needs and challenges will help drive product improvements and shape the overall user experience.

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What opportunities for growth exist for Solutions Engineers at Deel?

Solutions Engineers at Deel have numerous opportunities for growth and development. You can explore career advancement within the company, engage in continuous learning initiatives, and have the chance to work on innovative projects that showcase your expertise while contributing to the company's success.

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What kind of training is provided for Solutions Engineers at Deel?

Deel offers comprehensive training for new Solutions Engineers that includes onboarding sessions focused on the company’s products, customer engagement strategies, and collaboration tools. Continual learning opportunities are presented as well, ensuring that you stay updated on industry trends and best practices.

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What benefits can Solutions Engineers at Deel expect?

Solutions Engineers at Deel can expect a range of benefits including competitive pay, stock grant opportunities, remote work flexibility, and additional perks tailored to their role and location. The company prioritizes employee wellness and inclusivity in their total rewards programs.

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Common Interview Questions for Solutions Engineer, Mid Market
Can you describe your experience working with technical solutions in a sales environment?

In your answer, focus on specific experiences where you collaborated with sales teams to deliver technical insights. Highlight situations where your problem-solving skills helped close deals or enhance customer satisfaction.

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How do you handle customer objections during a sales presentation?

Answer by discussing strategies for addressing objections, such as active listening, empathizing with customer concerns, and presenting compelling solutions that align with their needs and goals.

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What tools and technologies are you experienced with that are relevant to this role?

Be prepared to list specific tools and technologies that you have previously used, such as CRM systems, customer support software, and any relevant programming languages. Emphasize your ability to learn new tools quickly as well.

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How do you stay updated with industry trends and product knowledge?

Discuss your methods for staying informed, like attending webinars, engaging with online communities, following industry news, and participating in ongoing training. This shows your commitment to professional growth.

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Can you give an example of how you influenced a product decision with customer feedback?

Share a detailed story about a specific instance where you collected and presented customer feedback to the product team, emphasizing the positive impact it had on product development or improvement.

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Describe a time when you had to work closely with a diverse team to solve a challenging problem.

Provide a concrete example that illustrates your ability to collaborate effectively with team members from different backgrounds, highlighting communication skills and your approach to finding common ground.

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What strategies do you use when designing solutions for unique customer challenges?

Discuss your approach to analyzing customer needs, brainstorming creative solutions, and incorporating feedback to build tailored solutions that effectively meet those challenges.

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How do you prioritize tasks when working on multiple projects?

Explain your organizational strategies, like using project management tools, setting clear deadlines, and communicating with team members to ensure that you meet project goals without sacrificing quality.

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How do you assess the success of a solution you implemented?

Talk about metrics and feedback mechanisms you utilize to measure the effectiveness of your solutions, such as customer satisfaction surveys, project outcomes, and team performance reviews.

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What excites you about working for Deel as a Solutions Engineer?

Share your genuine enthusiasm for Deel's mission and vision. Highlight how the company's values align with your own professional aspirations and how you envision contributing to the success of the team.

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Deel is an American payroll and compliance provider founded in 2019 by Alex Bouaziz, Shuo Wang, and Ofer Simon. The company is based in San Francisco, California and has reported having 2,000 employees in January 2023.

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BADGES
Badge Diversity ChampionBadge Flexible CultureBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Fast-Paced
Growth & Learning
Empathetic
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 29, 2024

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