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Home Based Roofing Support Trainee

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Are you a detail-oriented, customer-focused professional with a passion for problem-solving? We are hiring a Home-Based DCX Roofing Support Trainee to assist in resolving customer inquiries, managing service requests, and performing administrative duties such as data entry, calendar management, vendor communication, etc. This role offers an exciting opportunity to develop expertise in roofing solutions, collaborate with teams remotely, and enhance customer satisfaction through efficient service and support.

REQUIRED CORE COMPETENCIES 

  • Detail-oriented & Highly Organized: Ensures accuracy in addressing customer concerns and maintaining documentation while effectively managing multiple requests, prioritizing tasks, and meeting deadlines efficiently.

  • Strong Analytical & Problem-Solving Skills: Assesses project scope, materials, and costs with a solid understanding of measurements and estimations while efficiently identifying and resolving customer issues to maintain service quality.

  • Strong Communication & Interpersonal Skills: Effectively conveys solutions to customers while remotely collaborating with teams, suppliers, and clients. Builds strong relationships by handling inquiries and scheduling appointments professionally, ensuring excellent customer service.

  • Adaptability & Self-Motivation: Thrives in a fast-paced, home-based setting while adjusting to shifting priorities.

  • Technical Proficiency: Familiarity with roofing software, estimation tools, CAD, and Excel.

WHAT YOU WILL DO 

  • Support in analyzing blueprints and technical specifications to understand project requirements.

  • Support contract preparation by drafting proposals and agreements for roofing projects.

  • Utilize related roofing software & tools to streamline project planning, management, and documentation.

  • Generate leads and set appointments for roofing consultations with potential customers.

  • Respond to customer inquiries regarding services, pricing, and project timelines via phone, email, or chat.

  • Communicate effectively with project managers, suppliers, and clients to ensure seamless coordination.

  • Research roofing materials, industry standards, and regulations to stay informed on best practices.

  • Develop reports, summaries, and cost breakdowns to assist in project tracking and decision-making.

  • Participate in training sessions to enhance roofing estimation, customer service, and project planning expertise.

WHAT WE LOOK FOR 

  • Education: Associate or bachelor’s degree in communications, engineering, business management, or a related field.

  • Experience: 1-2 years of proven work experience in customer service, construction, real estate, or sales-related roles or related fields. Fresh Graduates from engineering courses are highly encouraged to apply.

  • Prior experience in customer service, lead generation, appointment setting, and outbound/inbound calls is ideal.

  • Language Proficiency: Strong verbal and written English communication skills. 

  • Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

  • Technical Skills: Proficiency in Microsoft (e.g., Excel, PowerPoint) and Google applications.

  • Basic knowledge of blueprint reading and construction software is an advantage.

  • Has exposure to CRM tools for lead management and follow-ups.

  • Familiarity with estimation software (e.g., Xactimate, Hover, AccuLynx) is a plus.

  • Industry-Specific Software/Knowledge: Preferably experienced in the BPO / Real Estate industry.

WHAT WE OFFER 

  • Salary Range: PHP 22,000 - 27,500.00

  • Industry: Roofing and Construction Industry  

  • Job Type: Full-time 

  • Work Shift: Training: 2:00 AM CST - 11:00 AM CST | Post-training: 8:00 AM - 5:00 PM CST (USA)

  • Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US

  • Industry-leading salary packages  

  • Permanent work-from-home setup  

  • Company equipment provided   

  • Internet stipends upon regularization

  • HMO Coverage

  • PTO credits and service incentive leaves 

  • Major spring and winter company live events 

  • Monthly employee appreciation virtual events  

  • Company-provided career skills training courses  

  • A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are looking for a company that values growth and strongly emphasizes its people-centered culture, DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Average salary estimate

$5650 / YEARLY (est.)
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$4700K
$6600K

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What You Should Know About Home Based Roofing Support Trainee, DelegateCX

Are you ready to kickstart your career with DCX as a Home Based Roofing Support Trainee? Here at DCX, we take pride in creating a culture where our team members are passionate about providing exceptional customer service and problem-solving. This unique remote position is perfect for detail-oriented individuals who are eager to engage with customers and assist them in navigating roofing solutions. As part of our team, you'll handle everything from resolving customer inquiries to managing service requests and performing vital administrative chores like data entry and vendor communication. What makes this role truly exciting is the opportunity to deepen your expertise in roofing while working alongside supportive colleagues from the comfort of your home. You'll be juggling various tasks and collaborating with project managers, suppliers, and clients, making every day an opportunity to learn and grow. We’re looking for someone with strong analytical skills who can effectively assess project requirements and contribute to contract preparations. If you have a background in customer service, sales, or construction, you may find this position to be an excellent fit. At DCX, we believe in growth, both for our clients and our employees. So, if you have the motivation to thrive in a fast-paced environment and a passion for customer satisfaction, we’d love to have you aboard. Join us in making a difference in the roofing and construction industry while enjoying a permanent work-from-home setup and numerous benefits including HMO coverage and career skills training. Let’s grow together!

Frequently Asked Questions (FAQs) for Home Based Roofing Support Trainee Role at DelegateCX
What are the primary responsibilities of a Home Based Roofing Support Trainee at DCX?

As a Home Based Roofing Support Trainee at DCX, your key responsibilities include resolving customer inquiries, managing service requests, analyzing blueprints, preparing contracts, and utilizing roofing software to streamline project management. You'll also engage with customers regarding services and pricing, while providing insights about roofing materials and regulations.

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What qualifications do I need to apply for the Home Based Roofing Support Trainee position at DCX?

To be considered for the Home Based Roofing Support Trainee role at DCX, candidates should have an associate or bachelor’s degree in communications, engineering, or business management, along with 1-2 years of relevant experience in customer service or related fields. Fresh graduates from engineering courses are also encouraged to apply.

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What skills are crucial for success as a Home Based Roofing Support Trainee at DCX?

Successful Home Based Roofing Support Trainees at DCX possess strong analytical and problem-solving skills, effective communication abilities, detail-oriented organization, and familiarity with roofing software. Adaptability and proficiency in Microsoft and Google applications are also essential for thriving in this remote role.

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What working hours can I expect as a Home Based Roofing Support Trainee at DCX?

As a Home Based Roofing Support Trainee at DCX, your working hours post-training will generally be from 8:00 AM to 5:00 PM CST, aligning with U.S. operation hours. Initial training will take place from 2:00 AM to 11:00 AM CST.

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What benefits does DCX offer to Home Based Roofing Support Trainees?

DCX offers its Home Based Roofing Support Trainees a competitive salary, permanent work-from-home arrangements, internet stipends, HMO coverage, paid time off, and opportunities for career skills training. You'll also enjoy a supportive company culture that emphasizes personal and professional growth.

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Common Interview Questions for Home Based Roofing Support Trainee
How would you handle a difficult customer inquiry about roofing services?

In responding to a difficult customer inquiry, it's essential to demonstrate empathy and understanding to de-escalate the situation. Begin by actively listening to the customer's concerns, acknowledging their feelings. Then, provide clear information or solutions based on company policies and available services, ensuring the customer feels supported throughout the interaction.

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Can you explain your experience with roofing software or estimation tools?

When discussing your experience with roofing software, highlight any specific tools you've used, such as Xactimate or CAD. Describe how you utilized these tools in your previous roles to streamline processes, improve accuracy in estimates, or enhance project management. If you're not experienced yet, be open about your eagerness to learn and familiarize yourself with such software.

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What strategies would you use to manage your time effectively in a remote work setting?

Managing time effectively in a remote setting starts with prioritizing tasks through an organized schedule for the day. Utilizing tools like calendars or project management software helps track deadlines. Setting specific periods for focused work, while ensuring short breaks to recharge, can enhance productivity while maintaining a good work-life balance.

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How do you approach problem-solving when faced with unexpected challenges?

When encountering unexpected challenges, I first assess the situation to understand its scope. I then outline potential solutions, weighing the pros and cons of each before deciding on the best course of action. Remaining adaptable and open to collaboration is also critical, as discussing challenges with team members can lead to effective solutions.

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Why do you want to work as a Home Based Roofing Support Trainee with DCX?

I want to work as a Home Based Roofing Support Trainee with DCX because I admire its commitment to customer satisfaction and growth. I believe my values align with DCX’s mission of fostering professional development and helping businesses thrive. The opportunity to develop my skills in the roofing industry while contributing to a positive company culture excites me.

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What do you know about our company culture at DCX?

DCX’s company culture is centered on personal and professional growth, which is evident from its emphasis on training and employee appreciation events. The supportive environment encourages collaboration and communication among team members. I value this culture as it creates opportunities for learning and development while fostering strong workplace relationships.

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Describe a time when you successfully generated leads or scheduled appointments.

In my previous role, I implemented a strategy to follow up with potential leads through personalized emails and phone calls, which resulted in a significant increase in scheduled appointments. By nurturing these relationships and showcasing the benefits of our services, I effectively improved our conversion rates and strengthened our customer base.

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How would you stay informed about roofing materials and regulations?

Staying informed about roofing materials and regulations can be achieved through continuous learning to stay updated on industry news. Subscribing to relevant industry publications, participating in webinars, and engaging with professional networks are valuable resources. I also advocate for engaging in training sessions provided by DCX to further enhance my knowledge.

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How do you handle multitasking in a fast-paced work environment?

In a fast-paced environment, I prioritize tasks based on urgency and impact. I'll create a to-do list to evaluate what needs immediate attention, followed by other important tasks. I also ensure to remain flexible and utilize time management techniques, such as the Pomodoro technique, to maintain focus and productivity while navigating multiple responsibilities.

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What does excellent customer service mean to you in the context of this role?

Excellent customer service, particularly in the role of Home Based Roofing Support Trainee, means actively listening to customer needs, providing accurate information, and resolving issues promptly. It's about ensuring customers feel valued, respected, and supported throughout their interaction with DCX, ultimately driving their satisfaction and encouraging positive relationships.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 16, 2025

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