Account Manager - Paris

As an Account Manager at Deliveroo in Paris, your primary responsibilities will include managing a portfolio of key restaurant accounts, optimizing their performance, and fostering strong partnerships. You'll be expected to analyze data to make informed decisions, suggest marketing campaigns, and adapt strategies based on changing market dynamics. Regular engagement with your partners is crucial to understanding their needs and ensuring client satisfaction.

To qualify for the Account Manager position at Deliveroo in Paris, applicants should possess at least 2-3 years of relevant experience in account management or a similar role. Strong negotiation skills, an ability to analyze performance data, and a proactive approach to maintaining high-quality partnerships are essential. Fluency in both English and French is required, while knowledge of Mandarin would be a plus.

Deliveroo values the well-being of its employees and provides various support mechanisms for Account Managers in Paris. This includes a hybrid work environment, professional development opportunities, and various benefits tailored to enhance work-life balance. Additionally, you will benefit from a culture that promotes autonomy and innovative ideas, providing you ample room to excel in your role.

A typical day for an Account Manager at Deliveroo involves maintaining direct relationships with restaurant partners, conducting market analysis, and optimizing strategies for your portfolio. You'll spend time in meetings discussing data insights with your team, visiting restaurant partners, and crafting tailored marketing initiatives to help maximize their success within the Deliveroo ecosystem. Flexibility and agility in adapting to new tools and market demands are also key aspects of your daily routine.

Deliveroo provides Account Managers with significant growth opportunities, as the fast-paced nature of the Food Tech industry allows for quick advancement based on performance and initiative. You will have the chance to collaborate with various departments and contribute ideas that can lead to impactful changes. Continuous learning and the ability to adapt are encouraged, enabling you to develop skills that are highly valued in the industry.

When answering this question, focus on specific examples of your previous account management roles, emphasizing your strengths in negotiating contracts and maintaining client relationships. Discuss how you’ve used data analysis to inform strategic decisions and how these experiences have prepared you for the challenges at Deliveroo.

To effectively answer this question, provide examples of how you have successfully built and maintained relationships in past roles. Highlight your strategies for communication, follow-ups, and understanding the needs of partners, ensuring your approach aligns with Deliveroo's values of collaboration and partnership.

Your response should demonstrate a solid understanding of performance analytics. Discuss the importance of data-driven decisions, how to identify opportunities for optimization, and examples of strategies you've previously employed to enhance revenue for partners. Emphasize your analytical skills alongside your proactive mindset.

Discuss the various methods you use to stay informed about market trends, such as attending industry events, online research, or using competitor analysis. Highlight the importance of being proactive in understanding shifts in consumer behavior and how you have adapted your strategies accordingly to benefit your partners.

Choose an example that illustrates your problem-solving skills and diplomacy. Explain the situation clearly, the steps you took to address the issue, and the positive result that followed. This will showcase your ability to navigate difficult conversations while maintaining strong relationships.

Refer to any CRM tools, data analytics software, or marketing platforms you have experience with. Discuss how you have used these tools in previous roles to enhance productivity, customer relationships, or analyze performance, thus demonstrating your tech-savvy nature in alignment with Deliveroo's technological focus.

Outline a step-by-step approach detailing how you would research the partner's current market position, define campaign objectives, develop creative concepts, and measure success metrics. This structured response will showcase your strategic and analytical skills while aligning with Deliveroo's innovative spirit.

Your response should reflect a thorough understanding of Deliveroo’s core values, such as innovation, teamwork, and a customer-first approach. Link these values to your personal work ethos, explaining how they motivate you to provide excellent service and contribute positively to the company culture.

Discuss your time management strategies, such as creating to-do lists, setting deadlines, and using tools for tracking tasks. Share examples of how effective prioritization has led to successful outcomes in your past roles, ensuring to relate these practices back to the expectations at Deliveroo.

Share your enthusiasm for the food tech industry and Deliveroo’s innovative approach to delivering food services. Discuss how the role aligns with your career aspirations and your desire to be part of a dynamic company that places great value on creativity and impact in the market.