Lead CMS Business Analyst

As a Lead CMS Business Analyst at Dentsu, your key responsibilities include being the subject matter expert on CMS and DXP projects, leading requirement elicitation meetings with clients, analyzing documentation, and collaborating with client teams to define feature sets. You'll also engage in project management activities, such as creating process flows, managing backlogs, and participating in Agile ceremonies. Your role is pivotal in ensuring that both business and technical requirements are clearly defined and effectively communicated.

To be considered for the Lead CMS Business Analyst position at Dentsu, candidates should have at least 5 years in a client-facing role, along with experience in CMS, DXP, or CaaS solutions. Other important qualifications include the ability to document business and user needs, proficiency in tools like Jira and Confluence, and experience with data or content modeling. Strong project management skills and the capacity to drive collaborative solutions with clients and technical teams are also essential.

The work environment for a Lead CMS Business Analyst at Dentsu is remote-friendly, providing flexibility while working collaboratively with teams across different time zones. You can expect a dynamic culture that embraces innovation and supports your professional growth. Teams are encouraged to share insights and ideas, making this an exciting place to be at the forefront of web-based technology solutions.

A Lead CMS Business Analyst at Dentsu plays a crucial role in shaping the technology solutions that directly affect clients' businesses. By understanding their unique needs and effectively communicating with both clients and developers, you can provide solutions that address business challenges, enhance user experiences, and ultimately drive success for clients. Your efforts in project management and client relations can lead to long-lasting partnerships and satisfaction.

The salary range for the Lead CMS Business Analyst role at Dentsu is between $78,000 and $126,500 annually. Placement within this range takes into account various factors such as relevant experience, skills, and knowledge. Employees also enjoy a robust benefits package, including medical and dental insurance, flexible time off, and a supportive work-life balance.

When answering this question, provides specific examples of the CMS or DXP platforms you've worked with, such as Adobe Experience Manager, Sitecore, or Drupal. Highlight the projects you led or contributed to, the role you played, and how your input helped shape the final product. Remember to discuss any technical challenges you faced and how you resolved them.

To effectively manage stakeholder expectations, establish clear communication from the outset. Discuss how you keep stakeholders updated on progress, solicit their feedback during key stages, and ensure that deliverables align with their expectations. You might want to share a specific instance where proactive communication led to a successful outcome.

When discussing requirement elicitation techniques, mention methods you've found effective, such as interviews, surveys, workshops, and document analysis. Share an example of a successful project where these techniques allowed you to uncover hidden requirements that significantly impacted the project's outcome.

Prioritization can make or break project success. Explain your methodology, such as using a priority matrix or collaborating with stakeholders to identify key deliverables. Discuss how you balance urgent client needs with long-term project goals and share any tools you use for effective project management.

When addressing this question, highlight any formal training or certifications in Agile practices you may have, such as Scrum or Kanban. Discuss the Agile ceremonies you've participated in and how you’ve contributed to fostering an Agile mindset within your teams to drive better results.

Prepare a narrative about a CMS project where you played a pivotal role. Discuss the project's goals, your approach to understanding client needs, the team you collaborated with, and how you measured success. Draw attention to your contributions and any innovative solutions you implemented.

Handling scope changes requires a diplomatic approach. Explain how you maintain open lines of communication with stakeholders about the importance of managing scope and the impact of changes. Use an example where you navigated a significant scope change while ensuring the project's objectives were still met.

Mention various tools such as Jira and Confluence, as well as any other software you've used for documentation and project tracking. Explain why these tools are beneficial and share a specific instance where your adeptness with these tools led to a more organized project.

Effective communication is key to project success. Share strategies for bridging the gap between technical and non-technical teams, such as using common language or visual aids. Provide an example where your communication skills led to a breakthrough in understanding and collaboration.

Be honest about the challenges you've encountered, whether they be technical, communication-related, or stakeholder management issues. Highlight what you've learned from these challenges and how they have shaped your approach in future projects.