Collections Account Manager - job 1 of 2

As a Collections Account Manager at Clipboard Health, you'll take charge of managing a portfolio of accounts, addressing billing concerns, and ensuring timely invoice payments. Your role involves making outbound calls to follow up on past due balances, resolving customer invoice disputes, and managing customer payments. You'll need to articulate billing processes clearly while educating stakeholders about invoicing, gathering feedback to refine billing systems, and collaborating with internal teams to sustain billing-related initiatives.

Candidates for the Collections Account Manager position at Clipboard Health should ideally have experience in relationship management and a solid understanding of billing processes. Excellent verbal and written communication skills are crucial, as is the willingness to work during US hours. Having a proactive attitude and the ability to thrive in a rapidly evolving environment will definitely set you apart from other applicants!

Clipboard Health supports its Collections Account Managers by providing a fully remote work environment and a competitive pay structure, ensuring that team members can work comfortably and productively. The company emphasizes a culture of extreme ownership, curiosity, and scrappiness, allowing you to explore innovative solutions to challenges in the billing process. You’ll also have access to unlimited PTO, giving you a great work-life balance while making a significant impact in the healthcare space.

The work culture for a Collections Account Manager at Clipboard Health is diverse, inclusive, and centered around teamwork. You’ll be part of a global remote team that thrives on collaboration and open communication. The company’s rapid growth means that you will be working in a fast-paced environment where adaptability and proactivity are essential. Clipboard Health truly values its team members and aims to empower them to succeed in their roles while making a difference in healthcare.

Yes! Clipboard Health is a fast-growing tech startup where there are ample opportunities for career growth. As a Collections Account Manager, you'll not only enhance your skills in billing and relationship management but also have the chance to explore other roles within the company as it continues to expand. Your contributions will directly impact the organization, paving the way for future advancements and leadership opportunities!

To effectively manage accounts and ensure timely payments, I prioritize open communication with clients. I usually begin by establishing clear payment terms during my initial interactions. Implementing a regular follow-up system for overdue invoices helps maintain accountability, combined with proactive outreach to address potential issues before they escalate.

Certainly! In a previous role, I faced a significant billing dispute involving a misunderstanding over service charges. I took the initiative to review all related documentation and set up a call with the client to clarify the discrepancies. By patiently listening to their concerns and explaining our billing process transparently, we reached a mutual agreement, and the invoice was paid in full.

Prioritization is key when managing multiple accounts. I typically use a combination of urgency and impact to determine my focus. For instance, I ensure that clients with overdue invoices are contacted first while also keeping an eye on accounts that may be at risk for future issues to mitigate potential disputes proactively.

In my previous roles, I have cultivated strong relationships through regular communication and by understanding clients’ business needs. I make it a point to check in beyond just billing topics, which allows me to build rapport and trust, ensuring that clients feel valued and are more likely to approach me with any concerns or disputes.

Handling difficult conversations requires empathy and professionalism. I approach them with an open mind, actively listening to the client's perspective before responding. I aim to provide solutions and reassure them that I am here to resolve issues. Fear of conflict is natural, but I find that transparency often eases tension and leads to productive discussions.

I have experience utilizing several billing and accounting software, such as QuickBooks, FreshBooks, and Zoho Books, among others. These tools have streamlined the invoicing process, allowing for organized account management and improved tracking of payments and disputes.

In my last role, I noticed that our billing process was slow due to manual invoicing. By proposing and implementing an automated invoicing system, I significantly reduced the time spent on issuing invoices and improved overall accuracy. This process change not only saved time but also led to more on-time payments.

To ensure accuracy in invoicing, I always double-check all entries before sending out invoices. I also maintain organized records for reference and utilize invoicing software that minimizes human error. Additionally, I create checklists for different billing scenarios to standardize my approach.

The most challenging aspect of being a Collections Account Manager is managing emotionally charged conversations, especially when clients face financial difficulties. Balancing empathy while maintaining the integrity of the collections process can be delicate. However, I believe that open communication and understanding can often lead to successful resolutions.

I am drawn to Clipboard Health because of its innovative approach to healthcare talent and the significant impact it has on people's lives. I admire the company's rapid growth and commitment to service excellence. As a Collections Account Manager, I see a fantastic opportunity to contribute to an inclusive and dynamic team while helping facilitate relationships between healthcare providers.