Sr. Manager, Client Delivery

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

The Senior Manager will be a member of Visa's United States (US) Client Delivery team and will be responsible for partnering with NA stakeholders to bring products and solutions to market, driving adoption, and providing scaled support for client relationship managers.  The Senior Manager will work closely with key cross-functional stakeholders including product managers, client relationship managers, marketing, and communications functions.  In partnership with these teams, the Client Delivery Lead will ensure sales teams are setup for success and Visa delivers a consistent and seamless experience for our clients.  The position is based in either San Francisco or Foster City, California.

Essential Functions

• Serve as an expert on covered product(s) as well as related business.  Also, serve as an expert on North America sales teams and last-mile go-to-market processes for internal partners
• Partner on go-to-market planning for product launches, enhancements, and sunset
• Lead sales socialization for product launches and significant business changes that impact clients
• Manage sales communications for product launches, enhancements, and marketing campaigns.  Oversee development of sales briefings, talking points, FAQs, sales material, and trainings
• Support team and cross-functional projects
• Foster productive relationships at all levels within the team and across Visa
• Minimal travel required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Product management, development, marketing, management consulting, or business operations equivalent experience
• Payments experience preferred
• Excellent written and verbal communication skills
• Manage high complexity, effectively manage time, and prioritize workload
• Self-starter with the ability to work with a sense of urgency and deliver under tight deadlines/timeframes
• Strategic thinker with superior analytical and problem-solving skills
• Ability to handle multiple projects and synthesize data
• High proficiency in PowerPoint, Excel and Word required

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 142,200 to 206,350 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.