Technical Support Engineer (Level 2)
Company Description
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job Description
We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Technical Support Specialist to:
- Work in 5-day schedule,
- Monitor financial systems using proprietary monitoring systems,
- Register and resolve service requests, incidents, and problems,
- Assist to DevOps engineers, developers, and QA engineers,
- Communicate with client and partner company representatives,
- Exchange knowledge with colleagues.
Qualifications
Must-have skills:
- Basic UNIX/Linux training,
- Experience in Unix/Linux command line,
- Basic knowledge of shell script languages, AWK, Perl, etc.,
- Strong analysis, investigation, and troubleshooting skills,
- Good command of written and spoken English languages.
Nice-to-have skills:
- Work experience in Linux environment,
- Experience in customer service
- Understanding of ITIL/DevOps processes and routines,
- Experience with SQL-like command language,
- Experience with trading/exchange/risk management software usage,
- Experience with Atlassian software (JIRA, Confluence, etc.),
- Bachelor’s degree in Computer Science or a related field.
Additional Information
Work Regime Flexibility benefits:
- Possibility of hybrid work mode
- Flexible working hours
Health and recreation benefits:
- Fully paid additional wellness days (3 unwell days per year)
- Medical insurance for the employees and children
- Reimbursement of fitness / Urban Sports Club Membership
- Meal allowance (Coverflex Card)
- Flexpay system (Coverflex)
Facility benefits:
- Modern office with new equipment
- PlayStation, table football, and musical instruments in the office
- Parking spaces
- Free drinks and snacks
Community benefits:
- Teambuilding activities
- Corporate parties
- Football Club
- Music Club
- Speakers' Club
- Free admission to corporate external events
- Possibility of joining conferences and professional fairs
- Personal branding development support
Professional training benefits:
- English language courses
- Local language courses for foreign employees
- Unlimited access to self-learning platforms
- Certification opportunities
- Mentorship Program
Social benefits:
- Parental bonus
- Pension plan (Coverflex)
- Referral bonus
- Blood donation paid leave
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Devexperts is a custom software vendor for the capital markets industry. The company offers its solutions under three business areas: multi-asset, multi-market trading platforms for stock and OTC brokers, and for wealth management firms; complex s...
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