Technical Support Engineer (Level 2)

As a Technical Support Engineer (Level 2) at Devexperts, your key responsibilities will include monitoring financial systems using proprietary tools, registering and resolving service requests, assisting DevOps engineers, and communicating effectively with clients and partners. You'll also have the opportunity to collaborate with colleagues to enhance the overall service experience.

To qualify for the Technical Support Engineer (Level 2) role at Devexperts, candidates should have basic training in UNIX/Linux, experience with command line operations, and strong troubleshooting skills. Additionally, a good command of written and spoken English is essential. While a Bachelor's degree in Computer Science or related fields is nice-to-have, practical experience can also be a valuable asset.

At Devexperts, Technical Support Engineers enjoy a range of benefits, including a flexible work regime with hybrid options, comprehensive medical insurance, fully paid wellness days, and various recreational allowances. The office is equipped with modern facilities designed for comfort and productivity, and there are numerous opportunities for professional development through training courses and mentorship.

The Technical Support Engineer (Level 2) role at Devexperts is structured to encourage professional growth through various support mechanisms like unlimited access to self-learning platforms, opportunities for certification, and mentorship programs. This nurturing environment allows team members to continuously sharpen their skills and advance their careers.

Beneficial tools and skills for a Technical Support Engineer (Level 2) at Devexperts include experience with SQL-like command languages, familiarity with Atlassian software like JIRA and Confluence, and understanding ITIL/DevOps processes. Basic shell scripting knowledge and experience in customer service can also enhance your effectiveness in this role.

When discussing your experience with UNIX/Linux command line, provide specific examples of tasks you’ve completed using the command line. Highlight your familiarity with key commands, any scripts you’ve written, and how this experience has helped you troubleshoot issues effectively.

To answer this question, outline your strategy for prioritization, which might include assessing the severity and urgency of service requests. Discuss how you communicate with clients to manage their expectations and ensure that the most critical issues are addressed first.

When describing a challenging technical issue, start by explaining the problem, the steps you took to investigate, and how you resolved it. Make sure to focus on your analytical skills and how you collaborated with team members during the resolution process.

In your response, emphasize the importance of transparency in communication. Discuss techniques you use to keep clients informed about their service requests and how you encourage a collaborative environment with team members to enhance problem-solving.

Mention any relevant tools and software you have experience with, such as SQL databases, monitoring systems, or Atlassian tools. Contextualize your experience by discussing how you've used these tools in previous roles to improve efficiency and service quality.

Share your systematic approach to troubleshooting, including initial diagnostics, gathering information, and researching potential solutions. Highlight your ability to remain calm under pressure and how you document the troubleshooting process for future reference.

In your answer, express your passion for helping others solve problems and your interest in technology. Perhaps share a specific instance when you made a positive impact through your support, reinforcing why technical support is a fulfilling career choice for you.

Communicate your commitment to continuous learning, detailing resources you follow, such as tech blogs, forums, or webinars. Mention any certifications or training you've pursued recently that relate to the role, showcasing your proactive approach to professional development.

When answering this, refer to specific aspects of Devexperts that appeal to you, such as their focus on financial technology or the supportive work environment. Communicate your enthusiasm for contributing your skills to a company that values both innovation and community.

Identify a key skill, such as problem-solving or communication, and explain why you believe it is essential for success in this role. Use examples from your past experience to illustrate how you’ve successfully demonstrated this skill in a professional setting.