Customer Success Manager

Customer Engagement:

Act as a point of contact for 15 - 20 customers based on their requirements, addressing inquiries, resolving issues, and providing guidance on software usage and best practices.
Ensure customers are achieving their desired outcomes with the product and services.
Partner with Sales Operations and other cross-functional teams (sales, marketing, and product) to streamline operations and improve customer experience.

Customer Success Execution:

Implement strategies to enhance CSAT, reduce churn, and maximize customer lifetime value.
Serve as a trusted advisor, fostering strong relationships with customers and advocating for their needs.

Software Delivery Coordination:

Collaborate with Cluster Heads and software development teams, QA, and deployment teams to ensure smooth delivery of software solutions.
Monitor project timelines and deliverables, ensuring alignment with customer expectations.

Market and Customer Insights:

Leverage HubSpot as your core workflow system
Maintain accurate records of customer interactions, projects, and feedback using internal tools.
Collect and analyze customer feedback to identify trends and areas for improvement.
Provide actionable insights to inform product and service enhancements.

Service and Product Alignment:

Collaborate with internal teams to ensure offerings meet customer needs and align with company goals.
Support Product Studio by ensuring client expectations align with deliverables, providing insights from client feedback to refine processes, and driving retention through proactive collaboration
Provide detailed input to influence product development and prioritize customer-requested features.

Revenue Optimization and Renewals:

Support upselling and cross-selling opportunities by identifying customer needs and aligning them with available solutions.
Assist in renewal discussions to ensure high logo and net dollar retention and expansion rates.

3+ years of working experience in account management, Customer Success, Business Development, Pre-sales etc
Bachelor’s degree in Business Administration, Marketing or related field
Excellent written and verbal communication skills
Ability to build relationships and trust with key stakeholders and customers
Ability to collaborate, work independently and be a team player
Ability to efficiently manage multiple customer projects simultaneously
Specialized client-facing skills including but not limited to strong presentation abilities
Strong ability to partner with internal teams such as sales, marketing, product, and software development to align customer needs with company objectives.

Devsinc Glassdoor Company Review

3.8

Devsinc DE&I Review

3.9

CEO of Devsinc

Usman Asif

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Customer Success Manager, Devsinc

As a Customer Success Manager at our innovative company, you'll be the friendly face our customers turn to for help and guidance! Imagine partnering with 15 to 20 diverse clients who rely on you to ensure they get the most out of our software. You'll tackle their inquiries, resolve their issues, and celebrate their successes as they navigate the tools and processes we provide. Your role will involve collaborating closely with Sales Operations and various cross-functional teams like marketing and product development to enhance the overall customer experience. Get ready to implement strategies to boost customer satisfaction, reduce churn, and unlock the true potential of each customer's journey with us. You’ll coordinate the delivery of software solutions by teaming up with Cluster Heads and development teams to ensure everything aligns with client expectations. Your insights gathered from analytics will help shape our offerings, addressing real needs of our customers, while your knack for building relationships will establish strong connections. If you have a background in account management or customer success, and you’re looking to make a serious impact while working in a collaborative environment, this position is perfect for you. Join us in driving customer growth and optimizing their experience while delivering unparalleled service in this vital role!

Frequently Asked Questions (FAQs) for Customer Success Manager Role at Devsinc

What are the key responsibilities of a Customer Success Manager?

A Customer Success Manager is responsible for engaging with customers, understanding their needs, and ensuring they achieve their desired outcomes with the product. This involves managing inquiries, resolving issues, collaborating with internal teams like marketing and sales, and implementing strategies aimed at improving customer satisfaction and retention.